Customer Relations Manager Job Opening at Ozburn-Hessey Logistics, LLC in Franklin Square, NY

• Conducts regular communications with assigned customers
• Attends periodic business review meetings
• Addresses all customer issues, concerns and requests using a strategic direction which includes a detailed communication strategy that engages Senior Management with assigned customers
• Assists with the annual growth of the assigned accounts and securing new business
• Assists in the design of contracts including scope of work development, assumption justification, operational plan development, route development and pricing for new business
• Serves as a resource to resolve customer needs including, but not limited to, transportation, shipping, rates for additional services and contract interpretation
• Establishes and maintains goals based on Key Performance Indicators (KPI) as prescribed in the client contract
• Ensures completion of account reviews
• Some travel will be required to visit customers
• Other duties as required and assigned

• Bachelor's degree from a 4 year college or university
• Minimum 4 to 7 years related experience and/or training or an equivalent combination of education and training
• Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint

• Ability to write reports, business correspondence, and procedure manuals
• Ability to understand and operate the CargoWise International freight forwarding software
• Ability to train others on various modules of CargoWise (Webtracker, Seafreight/Airfreight, etc)
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Environment:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit, reach with hands and arms, and talk or hear. The employee is required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. The employee is regularly exposed to ambient lighting and temperate climate conditions.