Customer Service Representative Job Opening at Tower Group Companies in Williamsville, NY

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Position:Customer Service Representative
Company:Tower Group Companies
Job Location(s): Williamsville, NY
Start Date:As soon as possible
 
Employment Term: Regular
Employment TypeFull Time
Starting Salary Range:
 
Required Education: High School or Equivalent
Required Experience: 3 to 20+ years
Required Security Clearance: None
Related Categories:Customer Service - General, Customer Service - Call Center

Position Description

Requisition Number: 117
Job Title: Customer Service Representative
Area of Interest: Operations
City: Williamsville
State/Province: New York
Job Description:

Responsible for providing quality service to internal and external customers

  • Answers high volume of telephone calls with emphasis on quality
  • Provides timely and efficient service to customers
  • Answers billing and payment inquiries
  • Assists premium finance companies with billing, cancellation & refund inquiries
  • Provides verification of coverage for mortgage companies
  • Researches and corrects billing and payment discrepancies
  • Responds to commission inquires
Requirements:

High School diploma

3 years Customer Service billing experience

Bilingual/Spanish speaking candidates are preferred

[Position No Longer Available]
 
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