Family Engagement Coordinator Job Opening at Success Academy Charter Schools in New York, NY

Join our movement
At Success Academy, we make history every single day. Our schools rank in the top 5% in New York State for reading, science, and math. We provide an exploration driven curriculum for grades K-8, focused on the whole child. Chess, art, and other specialized subjects bring excitement to the school day and foster a lifelong love of learning. Our communities are calling for more, and we are meeting this urgent demand with rapid expansion.

Are you ready to join this movement and make an indelible mark on education reform across New York City?

We currently have a Family Engagement Coordinator position open within the Enrollment Team. The ideal candidate is extremely organized and driven. This is an exciting opportunity to work with a highly motivated team committed to education reform, educational choice and the building of exemplary schools.

Enrollment Overview

The Department of Enrollment guide families through an extensive admissions process and ensures that all available seats in our network of schools are filled. From thousands of applications submitted, a fair & random, electronic lottery program determines Success Academy admission and Wait List status. Once the lottery is run, families are advanced through a series of meetings and document completion all before the first day of school. This ambitious admissions process is designed to help build a positive relationship with the families, as well as prepare them for the rigor and high expectations of academic life at Success Academy.

Role Overview

The ideal candidate will be a problem solver who is responsive to feedback and welcomes daily challenges. A personable, out-going individual with a knack for communication will find this position particularly suited to their skills. Advancement in the organization is possible for a real go-getter with proven results.

• Take personal responsibility to acquire a deep knowledge of school policy and the enrollment process
• Communicate and assist families throughout enrollment process
• Assist in creation and maintenance of new student files
• Monitor and maintain the quality of our third party call center
• Assist in the planning of enrollment events
• Attend enrollment events as support staff
• Assist in maintaining database
• Performing other tasks as assigned

The ideal candidate for this position must have at least 4 years of college or equivalent work experience and a high level of professionalism, enthusiasm, and organizational skills. Professionals from event management and customer service backgrounds will be given special consideration.

The candidate must demonstrate competency in the following areas:

• Language fluency. Oral and written English (Spanish a big plus)
• Oral and written communication. Comfortable addressing a variety of audiences with a knowledgeable and friendly demeanor. Experience composing professional emails and giving support over the phone.
• Data Preparation. Ability to format and organize data within Microsoft Excel.
• Database Management. Experience working with a database a must.
• Organization. Keeps track of projects and deadlines, and communicates progress in real-time. Ability to plan and manage the details and logistics of events a plus!
• Problem-solving. Approaches challenges in creative ways and finds thoughtful solutions.
• Multi-tasking. Proven ability to work efficiently on more than one task and shift priorities when necessary.

In addition, the following characteristics are required to be successful on this team:

• Patience Coupled With Resolve. An active listener that can empathize, while remaining confident when asserting school policy.
• Speed, Precision, and Accuracy. Ability to work in a fast-paced, constantly changing environment with speed, precision and accuracy.
• Extraordinary Attention to Detail. Thinks critically about the details of a task at hand.
• Flexibility. Ability to adjust expected tasks and schedule to the updated priorities.
• Dedication to Mission. A genuine interest in finding ways to improve public education and support our schools.
• Collaboration. Working with teammates and responsive to feedback.
• Beyond Z Attitude. Willingness to go above and beyond the requirements of the job to be innovative and support the organization.

To apply

Please upload a resume and cover letter that outlines how your skills and experience meet the qualifications of the Family Engagement Coordinator position.

Resumes without cover letters will not be reviewed.

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience.