Operations Support Representative - Rochester, NY Job Opening at CH Robinson Worldwide, Inc. in Rochester, NY

Company Description

At C.H. Robinson Worldwide, Inc. our roots run deep. In 1905, Charles Henry Robinson started a small produce brokerage that developed the traditions and standards of service that shaped the Fortune 500 Company we are today. As a global provider of multimodal transportation and produce services, we are headquartered in Eden Prairie, MN and operate through a network of more than 7,000 employees in more than 235 offices in the United States, Canada, Mexico, Europe, Asia, South America, Australia, and the Middle East. We are the largest third party logistics (3PL) company in North America, and our services extend to more than 35,000 customers globally, ranging from other Fortune 500 companies to small businesses in a variety of industries.

Our people are our greatest asset and create a unique corporate culture that has built strong relationships with customers around the world. They execute our tradition of service on a daily basis and take pride in sustaining our dynamic leadership in the transportation logistics industry. You'll feel the energy the moment you step into one of our branches. That energy is what inspires us to find motivated individuals to join us in our quest to find solutions, develop innovative technology, and provide exceptional service to our customers.

Position Description

If you want to be part of an integral and progressive industry, consider an ENTRY-LEVEL position supporting our Transportation Sales Team. As an Operations Representative you will ensure operational excellence by supporting both internal and external customers. The initial focus of this position is to assist the sales team with managing carrier information and ensuring the accuracy of load information within our customized software systems. You will track and trace our shipments, make appointments, and communicate daily with carriers and sales representatives to ensure on time departures/arrivals. You will also provide customer service to our carriers and customers on a daily basis.

Responsibilities

- Customer and carrier follow-up
- Answer incoming calls
- Schedule appointments
- Provide shipment information
- Audit load information
- Complete customer requests
- Tracking and tracing of shipments
- Data entry

Required Qualifications

- Bachelors degree or equivalent industry experience
- Effective communication skills
- Professional phone etiquette
- Strong computer skills
- Attention to detail and accuracy
- Multitasking skills
- Team oriented

Preferred Qualifications

- 1-2 years LTL experience

Benefits

We offer excellent benefits including medical, dental, and vision insurance, prescription drug coverage, paid holidays and vacation, disability insurance, life insurance, 401K with company match, profit sharing, Employee Stock Purchase Plan, and the opportunity to prosper in a growing Fortune 500 company.

Equal Opportunity Employer

C.H. Robinson Worldwide, Inc. Equal Opportunity / Affirmative Action Employer