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Site Supervisor- Law Firm Job Opening at DTI Global in New York, NY
| [Position No Longer Available] |
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| Position: | Site Supervisor- Law Firm |
| Company: | DTI Global |
| Job Location(s): | New York, NY |
| Start Date: | As soon as possible |
| Employment Term: | Regular |
| Employment Type | Full Time |
| Starting Salary Range: | |
| Required Education: | High School or Equivalent |
| Required Experience: | Open |
| Required Security Clearance: | None |
| Related Categories: | Legal - Paralegal and Support Staff, Management and Supervision |
Position Description
| Job Details | ||||
Site Supervisor- Law Firm | ||||
| Location: | NY-New York | Department: | Legal Support | |
| Job Code: | 5096 | Employment Duration: | Full Time | |
| Pay Range: | Line of Business: | Facilities Management | ||
| Shift: | # of Openings: | 1 | ||
DTI is the nation's largest independent provider of e-discovery, managed document review, facilities management and knowledge process outsourcing. DTI serves the nation's leading law firms and Fortune 500 corporations through its 28 highly secure service centers located in major cities across the United States. We believe that we have achieved this success by providing our customers the highest level of quality and service. This reputation for quality and performance rests 100% on the efforts of our employees. In order to continue our growth and success, we must constantly look to add high-caliber individuals to our team. If you have a "can do" attitude, together with a "client first" set of priorities, we guarantee that we have an opportunity for you. | ||||
| Description | ||||
DTI is seeking candidates for the position of Site Supervisor. JOB SUMMARY: * Responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers * There may be several supervisors reporting to one Site Manager * Maintain a high level of client service and respond quickly and effectively to the client's needs * Evaluate opportunities to improve the operations of support service; analyzing the current systems and working with the Site Manager to implement sound practices according to DTI's Standards of Operational Excellence * Delegates responsibilities to all Service Specialists employed at the site, and evaluates their performance and productivity * Coaches and motivates staff to perform to their fullest potential * May be involved in tracking productivity and reporting volumes to the Site Manager for reporting purposes * Expected to uphold the Standards of Service and best practices developed by DTI RESPONSIBILITIES: Client Relations: * Assist with monthly management report compilation & review * Assist with and/or attend monthly meeting with Client * Assist with Client surveys * Assist with Preparation, presentation, and review of Annual Reports * Provide excellent client service to all end users at the site * Continuously look for opportunities to increase the efficiency of our operation * Seek opportunities to increase our capabilities and make recommendations to the Site Manager * Demonstrate proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client * Serves as a liaison between DTI, the client's administration and DTI site employees * Involved in marketing DTI's support service offerings throughout the firm * Conducts site specific training with DTI service team members * Supervise productivity and evaluate service personnel assigned to the site * Assists with performance reviews of All DTI service personnel * Ensures compliance with performance standards and make sure hours of operation are covered without incurring un-billable overtime * Delegates tasks to Service Specialists in order to meet production deadlines * Works with service employees to meet their individual needs and career path objectives * Maintain all records and report pertaining to production and volumes at the site * Maintain a proper inventory of all office supplies required for the efficiency of all support services * Collects information necessary to compile monthly management reports * Maintains a facility that is organized and meets tour quality standards at all times * Comply with DTI policy that any information seen during the copy process is strictly confidential and is never to leave the support center and never to be talked about to anyone * Other duties as assigned QUALIFICATIONS: * High School Diploma or equivalent * Minimum of 1 year professional level work experience in a production environment, preferably a photocopy or printing facility * 1 year of supervisory experience and/or management experience * Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc * Experience in an FM vendor/client on-site support center preferable JOB REQUIREMENTS: * Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting * Ability to learn skills quickly * Flexibility in dealing with simultaneous projects * Attention to detail * Ability to function with a high level of patience, tact and diplomacy in handling any complaint situations * Ability to lift or move 40 lbs. or greater * Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs * Ability to walk, bend, kneel, stand, and/or sit for an extended period of time * Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc) * Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc * Reading, writing, and arithmetic skills required * Visual acuity * Able to convey information and ideas through speech in ways that others will understand * Able to listen to and understand information and ideas presented through spoken words and sentences * Able to speak clearly so listeners understand, identify and understand the speech of another person * Excellent organizational skills * Strong initiative required; ability to work independently with minimal direct supervision | ||||
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We encourage diverse candidates to apply. DTI is an equal opportunity/AA employer. M/F/V/D | ||||
