ConvergeOne: 1 Contact, 1 Connection, 1 Choice

ConvergeOne is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is ConvergeOne.

Charged By Greatness video:

Responsible for updating, configuring and maintaining the Baylor voice infrastructure, ensuring its optimal performance, while integrating robust and non-intrusive security, and providing ongoing support for all communications systems (data, telephony, mobility, and multimedia back-end systems).

• Perform configuration as required, or assist Senior Team on projects
• Works in a project matrix environment on ad-hoc project teams under the direction of the PMO project manager
• Knowledge of other PBX (Avaya, Nortel) and performed migration from other PBX to Cisco VoIP solutions
• Performs installation, repair, ongoing maintenance, upgrades (software/firmware) and troubleshooting of Baylor's voice converged IP network. (Call Managers 11.x or newer, Avaya PBX, Voice Gateways, CUBE (on different Hardware), Unity, Presence (jabber), Contact Center (UCCX), TelePresence, SecureLogix, Zoom Meetings and including future Cloud based initiatives.
• Troubleshoot complex IPT related issues to resolution.
• Knowledge of scripting and troubleshooting for UCCX environment
• Document and diagrams: Provides supporting information for, and occasionally writes and updates departmental documentation, including processes and procedures and topology drawings/maps
• Be able to monitor daily Backups and performance of the VoIP environment and use RTMT or other monitoring tools such as SolarWinds.
• Support for data network infrastructure, including LAN, WLAN, MAN, and WAN, located at the main campus, as well as throughout the Texas Medical Center and remote locations in the Houston metropolitan area.
• Performs installation, configuration, maintenance, and upgrades of appliances and applications used to manage and monitor the Baylor voice network
• Works from a ticketing system queue toward the resolution of multiple voice, and data networking-related issues each day
• Works closely in coordinating network services and support for research and educational departmental data centers
• Provides cross-training to other Communications Technology team members (Network, Telecom), and mentors junior members of Network Engineering & Security
• May support junior technical staff in the verification of the proper function of test equipment (voice, copper and fiber-optic cabling, etc.) to ensure proper and reliable function
• Manages small-to-medium voice projects while assisting with small to large sized data and security related projects.

Required Qualifications

• 2-year degree in Computer Science, Engineering, or other technical related field is required

• Ability to work with little or no supervision
• Must have good communication and customer interface skills
• Excellent verbal and written communication skills required
• Problem solving, decision making skills and negotiation skills required
• Some experience is required on Microsoft Word, Outlook, PowerPoint, & Excel

Desired/Preferred Qualifications

• Two or more years’ experience in the installation and maintenance of ScienceLogic, LabTech, AD, General Networking, ticketing system (ConnectWise)

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.

EEO Statement
ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm