Intrado's Health Advocate Solutions in Exton, PA is seeking a Care Manager (EAP). The Care Manager responds to initial calls from members and supervisors inquiring about employee assistance program services (EAP).

Responsibilities include:

• Handling confidential information
• Completing intakes
• Making clinical decisions regarding level of care appropriate for the member
• Consulting and making recommendations including assessing for safety and judging risk
• Consulting with employers that we serve regarding action plans for the member about the need for performance improvement
• The successful Care Manager candidate will manage crisis calls from individual and corporate clients
• Assess risk
• Create safety plans
• Determines appropriate next steps to minimize risk

• Provides telephonic assessment and referral and/or short-term problem resolution and referral for members or their family members who contact us for assistance
• Performs initial triage of calls and performs crisis stabilization, where warranted
• Frequently makes decisions to adjust his/her schedule to manage crisis calls and determine and provide appropriate critical clinical intervention
• Assess members for risk issues and creates safety plans
• Consults with supervisors, managers and/or human resource professionals who contact us for guidance regarding increasing the likelihood of members using our services
• Follows up on cases in accordance with Division Standard Operating Procedures (SOP)
• Participates in clinical reviews and collaborates with supervisor for treatment plans for high risk cases
• Coordinates and provides on-site Critical Incident Stress Debriefing (CISDs) 24/7 as needed
• Responds to after hours and weekend crisis calls for assistance
• Performs other duties as assigned assisting in creating SOPs, making recommendations, etc.