Job Locations Virtual Office

Position Type

Regular Full-Time

ConvergeOne: 1 Contact, 1 Connection, 1 Choice

 

ConvergeOne is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

 

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is ConvergeOne.

Charged By Greatness video:  

https://www.dropbox.com/s/62ewzbd6hglwker/ConvergeOne%20FINAL.mp4?dl=0

The Genesys Converged Engineer will design, program and support a wide variety of Genesys products within the Genesys product suite and applications mainly within a Windows environment. This position will also install, support, and/or integrate third party hardware and software as needed within the total Genesys solution delivered to the customer. This position will work closely with other team members and project managers to ensure successful and timely implementations. Bachelor's degree in Computer Science, Computer Technology, related technical discipline or equivalent technical experience preferred. This position will require some overnight travel.

 

Demonstrates product expertise
• Assesses complex project situations to make appropriate recommendations
• Initiates and suggests process improvements to increase efficiencies for delivery of Genesys solutions
• Follows PSO implementation standards
• Adheres to support processes and best practices
• Executes project plan tasks associated with engagements
• Prepares and/or reviews functional requirements documentation
• Leads technical engineering activities for a project
• Works with clients to facilitate their understanding of best practices for a VoIP telephony solution
• Works with clients to facilitate their understanding of best practices for a VoIP based telephony platform
• Loads Windows Servers
• Works with the client to integrate CIC system(s) and applications within their environment
• Keeps apprised of new offerings and software updates from the manufacturer
• Participates in the on-call rotation

Required Qualifications

• Minimum of Technical Associate's Degree
• Knowledge of SIP and VoIP
• Knowledge of voice communications such as SIP, ISDN, and T-1
• Knowledge of data networking, especially TCP/IP
• Knowledge of network design and network troubleshooting tools such as Wire Shark
• Knowledge or certifications from Microsoft, Cisco, HP, etc.
• Ability to troubleshoot and diagnose, on-site or remotely, issues related to hardware, software, VoIP or network connectivity
• Ability to adapt to changes in priorities and direction as business dictates
• Ability to integrate Genesys solutions and customized applications into the client environment
• Ability to work independently with minimal direction but resulting in a satisfied resolution for the client
• Ability to adapt to work within a team environment when projects dictate
• Strong verbal and written communication skills
• Ability to manage multiple priorities through detail orientation and strong organizational/planning skills

Desired/Preferred Qualifications

• Technical 4-year Bachelor's degree
• 5+ years' experience with the Genesys product suite in either implementation or support
• ICCE certification from Genesys

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

 

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.

EEO Statement
ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

The Genesys Converged Engineer will design, program and support a wide variety of Genesys products within the Genesys product suite and applications mainly within a Windows environment. This position will also install, support, and/or integrate third party hardware and software as needed within the total Genesys solution delivered to the customer. This position will work closely with other team members and project managers to ensure successful and timely implementations. Bachelor's degree in Computer Science, Computer Technology, related technical discipline or equivalent technical experience preferred. This position will require some overnight travel.