Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.^SM

This position is full-time (40 hours/week) Monday - Friday and some Saturdays during open enrollment season. Employees are required to work our normal business hours of 9:00am - 5:30pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 6402 8th Avenue, Brooklyn, NY 11229.

What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at:

• Work with internal and matrix teams to align operational practices and implement strategies to improve Customer Experience (NPS)
• Partner various teams (Medicaid, Sales, House Calls, PCS, etc) to leverage retail as a distribution channel to grow Asian members for the enterprise
• Work with Medicaid team Supervisor for cross referral and cross selling opportunity
• Accountable for team performance metrics, Advocat4 me, QA and territory sales goals
• Analyze business, performance and sales related reports.  Identify business trends and opportunities and share with senior management team.
• Active participant and decision maker in business meetings
• Contribute to Retail business expansion
• Work with QA Supervisor to identify areas of improvement and coaching direct reports
• Coordinate and assign training resources for team
• Scheduling of manpower arrangement, PTO review and approval
• Coordinate manpower and resources support with counterparts in other retail sites
• Communicate corporate service operational protocols, updates, HR policy, facility, housekeeping procedures and practices to team
• Delegation and career development for direct reports
• Organize and host regular team meeting
• Work with vendors, local health plans and community based organizations and coordinate relevant services and health screenings in the retail space
• Build relationships with external community partners, providers and government agency for business opportunity
• Recruitment
• Seek career development and training opportunity to advance leadership capability
• Perform customer service duties sales activities as needed
• Presenter for New Member Orientation and Town Hall meeting
• Coordinate facility maintenance issues with facility management
• Attend enterprise meeting related to job areas in different offices in NY

Decision Making Authority: 

• Assign manpower and job duties to direct reports
• Approved direct report  timesheets
• Approved direct report PTO request
• Daily retail operations decision
• Facility maintenance
• Recruitment and job offer
• New hire training and staff up training
• EMT and business continuity
• Disciplinary and Corrective actions

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Transitioned our new hire training classes to be conducted virtually
• Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID - 19
• Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
• Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
• Fully cover the COVID - 19 healthcare costs for our employees
• Employees who self - identify as high risk or who live with someone who is high risk have been asked to remain working from home