Job Summary

We are currently seeking an experienced Technical Writer to join the IRI Technology and Project Management team. The successful applicant will be responsible for creating technical documents and manuals, explaining complex technical information in a clear and concise manner, and working with the ETL, Modeling, and Project Management teams to ensure the accuracy of process designs and documentation.

Responsibilities and Duties

• Plan, develop, organize, write and edit operational procedures and manuals, including those specific to infrastructure, ETL, modeling, operations support, and QA processes.
• Create and refine templates that are easy to adapt and apply
• Research, develop and document technical design specifications and test scripts
• Produce electronic documentation and manuals
• Maintain a comprehensive library of technical terminology and documentation
• Analyze documents to maintain continuity of style of content
• Manage updates and revisions to technical literature
• Create training material and assist with the training of new hires
• Institute formatting standards to documentation
• Self-manage to meet commitments
• Proactively follow up to ensure timely feedback from SMEs

Experience / Qualities

• Bachelor's degree in a related field
• Proven technical writing experience with complex systems
• Attention to detail
• Proficiency in MS Office
• Experience developing guides and manuals for multiple audiences
• Skilled at prioritization and multi-tasking
• Experiencing writing API documentation
• Ability to work alone and on teams.
• Understand technical information

#DNP

About Us

As one of the original innovators in Big Data, IRI integrates the world's largest set of otherwise disconnected purchase, media, social, causal and loyalty data to help CPG, retail, over-the-counter health care and media companies grow their businesses. We combine this data with predictive analytics to uncover new consumer insights and integrate them on the most technologically-advanced, cloud-based visualization platform. Learn more about us and on .

Our Benefits

We offer a comprehensive benefit package (health, paid time off, 401(k), etc.) with additional unconventional offerings such as volunteer time off, flexible work arrangements, virtual doctor access, etc., along with the unrivaled benefit of working with our people - the best in the business.

Our Culture

We're thrilled we get to work on the most interesting business challenges facing the CPG and retail industries. We regularly uncover new "aha moments!" by closely collaborating with our colleagues and developing competencies centered around the following values: Collaboration, Personal development, Executional excellence, Client growth, Innovation and creativity.

IRI is an equal opportunity employer

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. IRI is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.

#LI-DNI