Job Summary: Customer Service Position

The Customer Service Representative will be a key member of the team and represent our company in sales and support calls. They will be responsible for proactively generating sales as well as handling service requests and customer complaints.

Duties and Responsibilities:

* Meet or exceed objectives

* Receive incoming calls in professional and courteous manner

* Perform marketing and sales functions to sell additional work and earn business

* Complete work orders, return customer calls, and respond to customer complaints

* Perform other duties as needed which may include cross-training in related positions

Requirements:

* Prior experience in the glass industry is a plus

* Computer literate, with working knowledge of word processing, business software and spreadsheet applications

* Excellent communication skills

* Good organizational and time management skills

* Professional appearance and personality

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