As a Service Technician, you will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

What you will accomplish together with us:

• Provide service and customer support for Local field and inhouse visits or dispatches
• Perform metrological checks of customer instrumentation
• Performing software upgrades and modifications on new orders as needed
• Repairing /evaluating customer equipment as well as demo/returns,
• Maintaining accurate repair records
• Preparing repair estimates
• Follow and understand ISO 9000 quality system.
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Ensure the timely and correct documentation of processes
• Operate vehicle in a safely manner
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations / briefings
• Contact customers concerning processes of the customer file
• Work with Service Administrative team to ensure customer satisfaction
• Adapt to a variety of roles and products. Calibration, Repair, Technical support
• Cross check (QC) other technicians work as required for certain SOPs
• Otherwise carry out other duties necessary and related to maintenance activities

What will convince us:

• Technical degree in electronics, mechanical engineering, physical measurements or related field
• 5+ years in a related field experience preferred
• Ability to troubleshoot, test & repair electromechanical devices to original manufacture specifications
• Must also be able to legibly document all repair work, and prep unit for shipment back to customer
• Computer literate with familiarity of Windows based software, w/ ability to learn and understand diagnostic software
• Ability to work flexible shifts and to adapt to changing work schedules
• High customer orientation
• Familiarity with mobile tools and applications
• Identification with our core values: Sustainability, Openness, Enjoyment
• As a federal contractor subject to Executive Order 14042, we require all of our employees to be vaccinated as a condition of employment, subject to reasonable accommodations for reasons related to a disability or for religion. If you will require an accommodation, we will discuss this with you should an offer of employment be extended to you.

What we offer

Sartorius' ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:

• Opportunity for international career development:
  a global network offering seminars and training sessions, expert and manager career paths
• Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration
• Work-life balance: Working from home at many sites
• Intelligent working environment: working in smart buildings with the latest technology and equipment
• Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.
• We offer a comprehensive array of benefits which include: Paid Vacation (3 weeks), 7 sick days (eligible to carry over up to 30 days), 11 Corporate Holidays, 2 Floating Holidays, Community Service Day, Medical, Dental, Vision, Company Paid and Supplemental Life Insurance, STD & LTD, 401k (with generous company match), Tuition Assistance, Flexible Spending Accounts, Employee Assistance Program, Health and Wellness Program (in addition to other benefits).

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP here.

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We look forward to receiving your application.

www.sartorius.com/career

Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at accommodationrequest@sartorius.com

We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.

Further insightsinto our world of work can be found on