Customer Service Representative
We're hiring full-time INBOUND phone customerservice representatives! You'll be part of a team reporting to a Supervisor, Customer Experience. Join us at827 Fisher Drive, Waterloo, IA 50701.
Pay & Sign-on Bonus:
Start at $15.50/hour with three automatic raises in 12 months bringing your pay to $16.70/hour!
For a limited time, receive a $1,000 sign-on bonus (less applicable taxes)paid in three installments: $200 at 60 days, $300 at 120 days, and $500 at 180 days.You must be employed at the time of payout; additional terms and conditions may apply.
Shifts, Training & Work Environment:
Enjoy your weekends off and have additional flexibility with our 8-hour shift options from 6:00a.m. to 5:00 p.m. Central time Monday through Friday!
Our 7-week training academy will provide you with the knowledge and tools you need to best serve our customers. Your first day will be onsite to pick up equipment (laptop, dual monitors, keyboard and accessories) before continuing development through a mix of in-person (weeks 3, 4, 6 and 7) and virtual training (weeks 1, 2 and 5).
After graduation (completion of 7-week training), team members meeting work from home requirements will enjoy a hybrid work environment of three days onsite and two days at home (2 days working at the office and at home are your choice and can change each week based on your preference).
By meeting defined performance expectations, you can earn the opportunity to work from home up to 5 days a week, typically after 6 months.
Our Benefits:
With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs. Check out some of the rewards available to you with Grainger:
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About Grainger:
Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.
We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.
DEI Statement
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.