Essential Duties and Responsibilities

In ASL:

• Effectively interpret between American Sign Language (ASL) and spoken English
• Adhere to all employment labor laws and FCC regulations as they apply to Video Relay Services* Comply with Sorenson standards and policies
• Demonstrate full compliance with Sorenson Communications customer service guidelines
• Maintain any national, state, provincial or local licensure and/or certification requirements
• Possess the ability to work effectively in an environment with limited oversight that may include, but is not limited to call monitoring, mentoring and evaluations

Knowledge/Skills/ Abilities Required

In ASL:

• High School Diploma or equivalent
• 3+ years interpreting experience (previous VRS experience preferred)
• NAD level IV/V; or a RID CI, CT, CI/CT, CSC; or NIC, NIC Advanced, NIC Master; or CASLI COI; or hold a state interpreter certificate at the Intermediate or Master Certificate skill levels or have the professional interpreting experience to become a Sorenson VRS interpreter, subject to skill set verification and screening
• Confident at being able to troubleshoot basic technical issues
• Able to work in an environment that is fast paced, dynamic, highly regulated, and customer service focused
• Sit for extended periods of time at a desk using computer and video equipment while processing VRS calls
• Interpret in ASL and spoken English for extended periods of time
• Positive attitude, team player, good interpersonal communication skills and able to work across company departments
• Canadian Interpreters must be active members of CASLI in good standing

Other General Requirements/Additional Notes

This position has access to highly confidential, sensitive information relating to the employees and customers of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence and follow all call processing protocols.

Non-Center - At Home Positions Only:

• Have or have the ability to get high speed internet (meeting Sorenson standards-minimum 10Mbps Up and Down)
• Able to work minimum hours per week (15PT) and maintain a flexible work schedule in order to meet the demands of the VRS industry
• Have lockable room in your home that can be dedicated during working hours. Outside of working hours the room can be used for other purposes
• Occasional travel may be required

Equal Employment Opportunity

Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.