Assistant Account Manager-23486

Harvard Protection Services is one of the fastest growing, privately owned provider of high-quality security services in the United States.  With our people at our center to support, we are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. 

The Assistant Account Manager is assigned to engage our customers and lead a team at a high-profile client location(s) is responsible for making sure staff provide professional customer-centric services for the people and the property they protect. Great opportunity for someone hands-on, wanting direct oversight and direction of a great operations team and a security and hospitality staff, fire life safety and support team of proven experience, drive and service desire.

• Client interface to include customer satisfaction and operational readiness
• Assist in monitoring and developing staff performance to include providing supervision, performance evaluations, training, scheduling and assigning work
• Initiate preliminary investigations into incidents and write reports to ensure accuracy of necessary documentation
• Respond to client inquiries and requests to resolve client issues in a timely, professional and efficient manner
• Maintain up to date and accurate timekeeping systems and records for staff; perform scheduling functions
• Perform duties as Security Officer as needed
• Perform other duties as assigned
• Support and execute training to build a culture of performance excellence and personal growth. 
• Lead proactive resolutions of client issues either personally or with a support team.
• Ensure compliance with Federal, State, and Local regulations

• High School Diploma or GED equivalent
• Associates Degree or equivalent law enforcement / public safety experience preferred
• Minimum of two years supervisory experience required
• Excellent communication, written skills, and computer skills preferred.
• Demonstrated ability to develop and maintain positive working relations with clients, employees, and other departments.

Harvard Protection Services offers a competitive compensation of $23.00 hourly with health & welfare, dental, vision, life and long-term disability (LTD) insurance, and 401K Savings Plan. 

About Harvard Protection Services:

Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service. Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer’s trust, confidence, and business, through maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers.

Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities