Operations Manager

The Company: 
 
AFR Furniture Rental has grown to be one of the nation's largest independently owned companies because we care about the people who make AFR great. If you’re looking for a workplace where you can apply your skills, learn new ones, and go to work every day with purpose and drive, we want to hear from you. With offices and warehouses across the country, we offer a wide variety of career opportunities and welcome anyone with a passion for our industry to apply.

The Position: Have a knack for solving problems and love working with people? We are looking for a strong leader to manage the warehouse operations in our Jessup MD location.

GENERAL DESCRIPTION:
As an Operations Manager, you will have full responsibility for all Branch Operations, reporting directly to the Regional VP. The ideal candidate will possess strong leadership skills, have excellent communication skills and a strong desire to thrive in a fast-paced team environment. This position is for a hands-on, take-charge individual that can satisfy the administrative & physical aspects of the role while directing teams in the warehouse and on Job sites. Additionally, we require a minimum of 1 year of previous Residential Furniture Management experience.
 

RESPONSIBILITIES:

• Manage team members inside our warehouse including: 
  • Picking orders and processing them for delivery (inspect furniture to see that it is in good rental condition prior to loading on our trucks). 
  • Inspecting and triaging furniture that is returned from rental to ensure that it is in rental ready condition before placing it in our rental ready area.
  • Manage drivers that deliver furniture to customer locations.
  • Work onsite at delivery locations with teams while managing the delivery and installation process.
  • Interact with customers onsite to ensure our teams are placing furniture in their designated areas.
• Implementation, compliance, and management of OSHA and Safety Program. 
• Scheduling of manpower according to the workload.  
• Inspect quality of product in Triage and that Assist with the coordination of outbound/inbound orders and all related inter-station communication. 
• Manage overtime and temporary employees labor according to the budget and workload. 
• Manage and track all warehouse expenses.  
• Monitor / Create transfers and ensure they are pulled/prepped in a timely manner in communication with Warehouse Managers.  
• Shuttle scheduling. 
• Route trucks for the next day’s deliveries / pick-up.    
• Inspect quality of product in triage and those pulled orders.  
• Participate in Sales and Operations calls.  
• Manage Performance Reviews, Time-off and Vacation time for all warehouse staff.  

ADDITIONAL SKILLS/REQUIREMENTS:

• Oral and written Communication and active listening skills. 
• Organization, Time Management and Problem-solving skills (Negotiation skills a plus).
• Leadership, delegation, and teamwork skills.
• Willingness to learn and succeed. 
• Computer proficiency, MS Office Suite and Nav software experience a plus.  
• Reliable transportation to and from warehouse location.  

EDUCATION:

• High School Diploma required, bachelor’s degree or equivalent experience preferred.   

EXPERIENCE:

• 2 years of previous warehouse experience required. 
• Previous Residential Furniture Management experience required, either at a moving company, furniture warehousing operation or final mile furniture delivery services.     

PHYSICAL AND MENTAL QUALIFICATIONS: 

• Ability to perform simple tasks, rational thinking and numerical calculations is required.
• This job will require standing, walking, lifting and/or moving objects up to 75 pounds, climbing stairs, bending, crouching, and being physically active for extended periods of time. 

Diversity ensures the success of our careers, and our lives. AMERICAN FURNITURE RENTAL, INC. is an EEO/Affirmative Action Employer and does not discriminate based on age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.