Essential Duties and Responsibilities
- Be responsible for receiving requests, managing, and providing support needs of the disabled population in an assigned region
- Manage caseload independently in assigned region, prioritizing requests to ensure adequate services are provided
- Identify and assess the service needs of persons in the target population who are unserved and underserved and provide outreach and support services as appropriate
- Conduct workplace and home technology assessments and offer reports with solution options for individuals who cannot use traditional telephone systems
- Develop partnerships with state and local service provider agencies, federal agencies, law enforcement agencies, courts, school systems, institutions of higher education, private businesses, service organizations, etc., to facilitate equal access to provide outreach and support services.
- Follow-up on service referrals to provide assistance as needed and to ensure delivery of services
- Provide appropriate training to service providers to enhance access to the provision of existing services to the target population
- Develop training materials regarding applicable state and federal access laws as well as technological devices for disabled individuals
- Provide training in one-on-one and group settings to service providers and consumers to carry out the goals of the program
- Received and process incoming videophone and telephone calls requesting assistance
- Maintain accurate records of activities and submit reports on a weekly basis to supervisors for billing purposes
- Perform other duties as assigned
Knowledge/Skills/ Abilities Required
- Ability to communicate effectively in conversational mode utilizing various forms of manual communication including American Sign Language (ASL) preferred but not required.
- Have knowledge of a variety of specialized assistive devices and software used by persons with disabilities in accessing the telephone network
- Have knowledge of the telephone network access needs of persons with disabilities
- The knowledge base of the Americans with Disabilities Act (ADA) and various applicable state and local laws
- Knowledge or experience in interviewing techniques to determine the service or communication access and advocacy needs of individuals
- Bachelor degree in a human services area or related field and one year of experience serving people who are deaf or hard of hearing preferred
- Have public speaking experience and the ability to develop content for presentations.
Other General Requirements/Additional Notes
- Physical Demands
- Able to sit/ stand for a long period of time in an office environment
- Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle
- Regular and predictable attendance is required.
- Positive attitude, team player, good interpersonal communication skills, and able to work across company departments.
- This position has access to highly confidential, sensitive information relating to the employees and customers of Sorenson Communications. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.
- Ability to independently travel in the metropolitan area. Where driving is required, access to a vehicle, valid driver's license, and personal vehicular insurance at the minimum state-required level
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Sorenson Communications is an EOE, Disability/Age Employer