Field Installer/Trainer
Green Bay, WI 
Posted 5 months ago
Position No Longer Available
Position No Longer Available
Job Description

* This job requires the employee to be fluent in American Sign Language (ASL) *

Company Summary

Sorenson Communications and CaptionCall are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all of our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions and understand that everything we do to facilitate communication creates connections and enhances relationships between people.

  • Mileage reimbursement
  • Hourly rate plus piece rate

Essential Duties and Responsibilities

  • Communicate using American Sign Language (ASL) to educate customers on how to use their Video Relay Service device.
  • Responsible for traveling to customer homes and businesses performing VRS training, service calls and new installations of Sorenson equipment in their assigned area.
  • Educate new and existing customers on how to use the features & the benefits of SVRS services and products.
  • The Outreach Trainer may participate in events with the Sales/Outreach and Marketing groups at educating institutions, customers and organizations as to the benefits of Sorenson VRS.
  • Participate in seminar and training sessions with deaf constituents on using Sorenson services to communicate with hearing constituents.

Travel Requirements

Local Daily Travel Requirements: 50-75%

Knowledge, Skills, and Abilities

  • Fluent in American Sign Language (ASL)
  • Extensive experience in installing Sorenson VRS equipment, providing customer service and be expert in all types of videophone and network installations including T1, DSL and High-Speed Cable Internet. T
  • Must also have excellent written and ASL communication skills.
  • Have daily access to own transportation; be willing and able to provide required documentation including insurance, registration, etc.
  • Be willing and able to travel long distances by automobile or airplane and stay overnight.
  • Have excellent computer skills and understand the Internet, routers, hubs, switches and how to install them.
  • Have & maintain personal high speed Internet connection at place of residence.
  • Must have Sorenson Communications selected as their default provider (with an active Local Number) for work VP and mobile devices.
  • Have understanding of firewalls and be able to work successfully with IT and Network Administrators to open the required ports for Sorenson's equipment.
  • Be fluent in American Sign Language.

Working Conditions and Physical Requirements

  • Fluent in American Sign Language (ASL)
  • Must be a team player and have a positive attitude.
  • Be able to lift 50 pounds and sit for long periods of time.
  • Other duties as assigned.
  • If you are applying for a role which requires face to face interactions with co-workers or customers, you will be required to comply with our company's vaccination policy.

    As a condition of employment, all employees are required to comply with the vaccination or testing requirements outlined in our company policy (for certain roles) as soon as practicable. Our policy requires either proof of vaccination or compliance with our vaccination exemption process.


This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Apply today!

Equal Employment Opportunity:

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Sorenson Communications is an EOE, Disability/Age Employer


Position No Longer Available
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Part Time
Required Experience
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