Ticket Agent
New York, NY 
Posted 20 months ago
Job Description
Ticket Agent
Location:Hornblower New York
City:New York
Employment duration:Full Time

Ticket Agent

Do you share Hornblower's passion for providing amazing experiences? If you're all about customer service and thrive on teams where communication, creativity, and cooperation are encouraged, this may be the place for you. As we say at Hornblower, why work when you can cruise?

Hornblower New York is seeking motivated and friendly individuals to join our New York City team!

Position Specific Duties:

  • Open and close out the box office properly and arrange signage on the pier
  • Sells tickets from box office as a designated Cashier. Accepts payment and makes change for ticket transactions. Issues receipts, refunds or change due to guests
  • Counts money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Keeps daily balance sheet of payment received and tickets sold
  • Assists and manages guests in the queuing and boarding process of entrance lines to all of our vessels in the boarding areas, including collection of admission tickets

Required background:

  • 1-year customer service experience preferred
  • Demonstrated cash handling skills
  • Excellent verbal and written communication skills, including conflict resolution skills
  • Knowledge of Microsoft Office programs required
  • Knowledge of another language in addition to English is preferred (Mandarin, Spanish, German, French, etc)

Pre-employment background check and pre-employment and random drug testing in accordance with Coast Guard regulations.

Hornblower Cruises & Events has been the leading yacht and public dining cruise company in the United States for more than 32 years. The San Francisco-based organization operates more than 60 vessels in northern California, southern California, and New York. In addition, Hornblower operates two ferry service concessions for the National Park Service: Alcatraz Cruises providing transportation to Alcatraz Island, and Statue Cruises providing transportation to the Statue of Liberty and Ellis Island. In 2014, the company opened boat tour service in the Niagara Falls Gorge in Niagara Falls, Canada. Hornblower treats guests to a broad range of dining, entertainment and sightseeing cruises aboard U.S. Coast Guard and Transport Canada certified yachts.

Hornblower is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, or other legally protected status. Hornblower maintains a drug-free workplace. Hornblower will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance number 131192). No agencies please.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
1+ years
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