Balance room, restaurant, and bar daily work. Post and balance charge send settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations.
Check guest in and out of rooms.
Audit all revenues and receipts for the hotel for the day's business by auditing tapes/ journals to breakdown revenue, covers, and servers' fees, tips paid out and settlements by tape and cashier.
Prepare timely and accurate daily Hotel revenue report data for Corporate Officers as well as hotel managers.
Run audit reports/ journals from the Front office mainframe, the Touch computer, Gift Card, Telecheck and Credit Card system.
Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
Input on the PC revenue/ expenses/ allowances to generate the daily reports such as the Guest Ledger summary and Daily restaurant summary.
Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
Complete all duties as outlined on Night Audit Checklist.
Communicate deficiencies and/or exceptions in the daily work they receive to the Controller.
Perform other duties and responsibilities asked by the Front Desk Manager, Night Audit Supervisor, and Controller based upon department needs.
Respond to Housekeeping requests on overnight shift.
Communicate to managers/supervisors at shift changes.
Act as management's representative of the Hotel on the overnight shift.
Communicate issues that may arise on the overnight shift to appropriate members of management.
Answer guest questions.
Respond to guest requests and needs