Bachelor's degree from an accredited college or University with major case work in computer
science, marketing, engineering, business administration, or related field required
Equivalent work experience in a similar position may be substituted for educational
Minimum five years increasingly responsible experience in software engineering or technical
Based on area of assignment:
Minimum two years experience in conceptualization and high-level design of speech
recognition, DTMF, and related self-service solutions preferred
Minimum 2 years experience in Virtual Environments and Streaming preferred
Based on area of responsibility and departmental need, knowledge of VOIP, ACD, CTI,
VXML, DTMF, technologies, protocols, use cases and typical customer requirements for Virtual
Environment and Streaming and speech recognition is required.
Knowledge of call center operations and interactive notifications preferred.
Knowledge of audio and video production preferred
Ability to travel
Candidates with the following will be highly considered
Minimum two years experience in VoIP and IP telephony solutions preferred
Good understanding of network administration and basic security is preferred
West is connecting people and ideas.
We are delivering on their potential.
We are improving the way we work and live.
At West, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network - based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.
We Connect. We Deliver. We are WEST.
Applications will be accepted through 09/06/2019.
Equal Opportunity Employer/Veterans/Disabled
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The Company has strict background check requirements both pre-employment and during employment. Depending upon the position and/or access required, applicants and personnel may be required to successfully complete additional background checks including, but not limited to customer background checks, Criminal Justice Information Services (CJIS) certification - criminal history check, fingerprinting and training. The company also runs a motor vehicle record check as part of the background check process.
The company conducts pre-employment drug screening and periodic screening during employment. Please note, marijuana remains an illegal drug under federal law. We have federal contracts that require us to be compliant with the federal Drug Free Workplace Act. West Safety Services is a tobacco free workplace.