Benefit Specialist
Omaha, NE 
Posted Today
Job Description
Benefit Specialist (125785)


Do you...

  • enjoy assisting others in answering employee benefit questions?

  • thrive on creating process improvements?

  • like working in a collaborative environment?

  • possess an amazing customer service mindset, including exceptional interpersonal skills?

  • welcome opportunities to complete ad-hoc projects?

West Corporation has a great opportunity for a Benefit Specialist in its West Omaha location. This position is located in Human Resources, and is considered a valuable contributor to the future of West.


  • Maintain knowledge of legal issues surrounding employee benefit plans and insurance coverages to appropriately address all questions and concerns

  • Effectively communicate insurance coverage and answer all benefit questions

  • Respond to benefit hotline calls and emails in a timely manner, adhering to departmental policies and procedures

  • Verify benefit deductions are accurate and notify Payroll and employee of any missed or incorrect deductions

  • Process employee status changes and employee notifications as needed

  • Process tuition reimbursement requests verifying the forms have proper approval, documentation, and meet established guidelines

  • Complete daily administration of investment plans (i.e., 401(k) Plan RRSP) in a timely and accurate manner, ensuring adherence to departmental policies and procedures

  • Bachelor's degree from an accredited college or university with major course work in Human Resources, Accounting or Business preferred
  • Minimum two years employee benefit experience in Human Resources or a similar environment. Multi-site company experience preferred
  • Equivalent work experience in a similar position may be substituted for educational requirement
  • Intermediate knowledge of Microsoft Office products including Word, Excel, Outlook, PowerPoint, ADP, Oracle
  • Knowledge of federal, state and Canadian compliance preferred

West is connecting people and ideas.
We are delivering on their potential.
We are improving the way we work and live.

At West, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network - based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.

We Connect. We Deliver. We are WEST.

Equal Opportunity Employer/Veterans/Disabled

Don't forget to join our online community and "Like" West Careers on Facebook to receive updates about exciting opportunities and network with other West employees.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2+ years
Email this Job to Yourself or a Friend
Indicates required fields