Data Tech Support Engineer - Job at IPC Systems, Inc. in New York, NY

Data Tech Support Engineer

New York, NY

Posted 5 days ago

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Job Description

Department Description

		IPC is a global provider of mission-critical network services and trading communication technology to the financial markets community. With complete focus on this sector and over 40 years of expertise, IPC provides customers with integrated solutions that support traders and participants across the entire trade lifecycle, including sell-side and buy-side financial institutions, inter-dealer brokers, liquidity venues, clearing and settlement firms, independent software vendors, corporate finance departments, financial information exchange providers and market data providers. IPC’s offerings include a unified communications/application platform, award-winning trading positions, managed voice and data connectivity solutions, compliance technologies, infrastructure management and a suite of enhanced service offerings. IPC’s global reach extends to more than 60 countries – including a network of 5,000 customer sites over 700 cities and an installed base of approximately 120,000 trading positions deployed worldwide. Headquartered in Jersey City, New Jersey, IPC has over 900 employees located throughout the Americas and the EMEA and Asia-Pacific regions. IPC’s mission is to continually innovate to support collaboration across the global financial community and address our clients’ needs in an ever-changing landscape. For more information, visit www.ipc.com.

Brief Description

		Preferred applicant will be a staging and implementations specialist with a broad and varied background as it relates to various vendor hardware staging, configuring and installing. Applicant must be able to follow defined configuration parameters, implement scripts and test staged devices for basic and second level functionality. Understanding of Ethernet, MPLS, cabling solutions, patching schedules are a plus. Strong written communication skills and documentation skills are a must.

Detailed Description

		Managing warehouse space and inventory control. Staging and configuration of defined hardware specifications. Communicate service timelines and status update to internal Project Teams in a timely manner. Provides status of in progress orders. Updates order management systems as appropriate Manages multiple in-flight efforts for various projects, highlighting issues or contention for resources. ALL EQUIPMENT BUILDS: Supporting the various IPC product offers within the confines of defined specifications and configurations. *CISCO, NOKIA, FUJI.* Hardware: CISCO, NOKIA, FUJI, etc. IOS, License and component build as per Engineering or M6 Documentations Acquire correct IOS from SharePoint and apply as per Engineering or M6 Documentations Interface with Engineers or Design team as to resolution or modification to design request license purchase and PAK Key acquired from Cisco Build base configuration text file for all devices Apply Key and active, then apply configuration text Validate and test components where warranted per device (Install T1/E1 cards, adaptor cards, allocate correct DSP memory as per Voice port design, redundant power supplies) Copy all configuration and statistics, then copy to team site (SharePoint) Package devices and ship to destination

Job Requirements

		A minimum of 5 years experience. Practical working knowledge of and experience implementation and configuration of Layer 2 and Layer 3 devices. Practical knowledge of Layer 3 devices used for implementation of Layer 3 Services. Knowledge of technologies such as L2 VPN, and MPLS (A PLUS) Understanding of basic networking concepts, systems, and carrier delivery. Working knowledge of Microsoft Word, Excel, and PowerPoint Working knowledge of Metasolv is a plus High level awareness of network and customer information security Ability to coordinate, organize, and prioritize multiple tasks Excellent written and oral communication skills Problem Solver/Troubleshooter: Systematically works through problems. Technically Minded: Is comfortable learning and new systems and platforms (CISCO, NOKIA, etc). Quality Driven: Builds trust with customers and teammates by consistently delivering error-free work.

Additional Details

		IPC offers Medical, Dental, Vision, Life Insurance and Accidental Death and Dismemberment, Long and Short Term Disability, 401(k), Flexible Spending Accounts, Pre-tax Commuter Program, Employee Assistance Program, Aflac, Tuition Reimbursement, Vacation/Personal/Sick Days.

Job Summary

Company

IPC Systems, Inc.

Employment Term and Type

Regular, Full Time

Salary and Benefits

IPC offers Medical, Dental, Vision, Life Insurance and Accidental Death and Dismemberment, Long and Short Term Disability, 401(k), Flexible Spending Accounts, Pre-tax Commuter Program, Employee Assistance Program, Aflac, Tuition Reimbursement, Vacation/Personal/Sick Days.

Required Education

Open

Required Experience

5+ years