Technical Business Development Manager- Genesys
Phoenix, AZ 
Posted 26 days ago
Job Description
    Job LocationsUS-AZ-Phoenix
    Technical Business Development Manager- Genesys
    Position TypeRegular Full-Time
    C1 Company Overview

    ConvergeOne: 1 Contact, 1 Connection, 1 Choice

    ConvergeOne is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

    So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is ConvergeOne.


    The CX Transformation Specialist – Genesys (CXTS) is responsible for collaboratively working with the sales team to identify, quantify, develop and close Genesys opportunities for new customer and existing accounts.


    Essential Functions

    • Interacts with ConvergeOne’s largest customers and co-selling with the existing National Account Managers
    • Serves as resource by the ConvergeOne sales teams for their leadership in tough competitive situations while working with Genesys on joint opportunities
    • Partners with the ConvergeOne and Genesys sales team by providing deep CX transformation empowerment for clients
    • Influences decision makers with a consultative selling approach
    • Defines and communicates the economic benefits and value of Genesys solutions
    • Manages incoming work streams, prioritizes team work assignments, and ensures commitments are consistently achieved in alignment with deal strategy and processes
    • Partners with relevant ConvergeOne teams to ensure proposals and scopes of work are accurately prepared, tracked and managed
    • Leads, drives, grows, and provides direction for ConvergeOne’s Genesys business in the region
    • Manages a smooth handoff to the C1 delivery teams for all signed agreements

    Required Qualifications

    • Ability to drive, engage, and interact at the highest levels of clients
    • Technical and business background by way of previous sales or presales experience
    • Undergraduate degree in business, IT, finance or experience and educational equivalent
    • Five plus years of cloud and premise CX sales experience (Genesys preferred)
    • Experience successfully closing CX deals
    • Well networked, proven successful track record, collaborative work style, and consultative selling experience
    • Ability to manage, track and grow the sales pipeline
    • Outstanding presentation skills (verbal and written) communication skills
    • Strong sales skills (verbal and written) presentation skills
    • Excellent internal and external communication skills
    • Creative and thought leadership skills
    • Has a continuous thirst for knowledge and is a perpetual learner
    • Takes initiative; identifies opportunities, qualifies opportunities and can develop, and execute, plans of action
    Additional Information

    Work Environment

    Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    Physical Environment
    Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

    Other Duties/Changes
    This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.

    EEO Statement
    ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP.

    Overview (Text Only)
    The CX Transformation Specialist - Genesys (CXTS) is responsible for collaboratively working with the sales team to identify, quantify, develop and close Genesys opportunities for new customer and existing accounts.

    EOE of Minorities/Females/Vets/Disability


    Job Summary
    Start Date
    As soon as possible
    Employment Term and Type
    Regular, Full Time
    Required Education
    Bachelor's Degree
    Required Experience
    5+ years
    Email this Job to Yourself or a Friend
    Indicates required fields