Enhance the growth and development of Flying Food Group’s Retail business by providing the best possible customer service:
Serve as the point person for customers, the Newark operations team and retail team regarding all retail service-related issues
Manage supervisors and managers within the department.
Control the Food Cost and Department productivity.
Monitor Food Safety and Quality.
Record daily issues on Customer Issue Log and distribute to the Newark operations team via email and daily briefings (e.g. delivery, product quality, retail customer complaints, customer questions etc.).
Follow up with appropriate personnel regarding resolutions to customer issues.
Coordinate timely responses to customers and retail Team.
Support Newark team:
Work closely with production team to help ensure that key events and/or projects are executed properly
Send out customer samples
Handle special orders
New product roll-out support on ingredients, process, label, implementation and store roll-out
Service Accounts on special needs/issues (i.e. shorts, promos, etc.)
Work with Product Development Manager to ensure that production has necessary product specification information.
Weekly scheduling of hourly employees
Trains new hires on process
Manage label database to ensure all labels are current and accurate.
Work with local Food Safety and Quality Manager to ensure label compliance & HACCP requirements
Energetic and enthusiastic
College degree or equivalent knowledge
Customer service oriented
Must be able to work in a cold environment
Strong communication skills (oral and written)
Consistent follow-through needed
Ability to meet deadlines
Must be multi-tasking
Computer skills (proficient in MS Word, Excel & Access)