Software Development Team Lead
Cary, NC 
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Posted 21 days ago
Job Description
Software Development Team Lead
Job Locations US-NC-Cary
Position Type Regular Full-Time
C1 Company Overview

ConvergeOne: 1 Contact, 1 Connection, 1 Choice

 

ConvergeOne is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

 

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is ConvergeOne.

Charged By Greatness video:  

https://www.dropbox.com/s/62ewzbd6hglwker/ConvergeOne%20FINAL.mp4?dl=0

Overview

The Team Lead, Software Development – UX/UI (Team Lead UX/UI) is a senior role reporting into the Director of Engineering. The Team Lead UX/UI drives innovative User Experience and User Interface (UX/UI) designs for ConvergeOne (C1) software products. This is sometimes referred-to as frontend development. The Team Lead UX/UI identifies and prioritizes UI/UX requirements, builds the technical design, and leads a team of C1 developers and contractors in the coding and Continuous Integration/Continuous Delivery (CI/CD) of UX/UI software. The Team Lead UX/UI will in some cases undertake coding of complex services and will lead development sprints and daily standup meetings.

Responsibilities
    Per the product roadmap(s) and continuous requirements definition: design and develop User Interfaces incorporating leading-edge User Experience concepts for C1 software products or new features for assigned GA products
  • Design and development of custom UX/UI features for GA products
  • Working with Professional Services, implementation, cutover and support for new GA UX/UI products, features and customizations
  • Working with the Customer Success Centers, provide Tier 3/4 Day2 services including troubleshooting, diagnosis and bug fixes for assigned UX/UI products, features and customizations
  • Provide UX/UI subject matter expertise for Managed Services Offers
  • Mentor the software development team including Software Developers, Senior Software Developers, Contractors and Interns carrying out tasks associated with the above Essential Functions to design, develop and CI/CD new UX/UI products, features and customizations
  • Assemble requirements for new UX/UI features for the product roadmap. These requirements come from a variety of sources including customers, C1 sales, industry/competitive trends and internal ideation
  • Update and maintain UX/UI technical documentation and code repositories
  • Participate in the support of the presales process for UX/UI software products

 

  •  

Additional Specific Duties and Responsibilities

  • Stay current on evolving programming languages and development methodologies
  • Stay current on evolving Customer Experience Management (CX) technologies, applications and platforms; this includes but is not limited to the cloud and customer-premise versions of Contact Center Infrastructure (CCI) platforms, enterprise applications, CX Analytics, and Artificial Intelligence (AI)/Natural Language Processing (NLP) solutions

Evaluate and scope application development initiatives

Qualifications
  • 8+ Years’ Experience and In-Depth Knowledge with Telephony and Customer Experience Management UX/UIs and Application Development
  • 4 + Years’ Experience and In-Depth Knowledge of Lean/Agile Development Methodologies, and Product Lifecycle Management
  • Ability to lead a diverse group of developers and contractors using current/next generation methodologies, programming languages, architectures, etc.
  • Hands-on knowledge of: current generation programming languages such as Node.js, React.js, Angular JS, Python; services such as GitHub; and Docker
  • Hands-on experience with RESTful APIs and other APIs for integrating C1 products with multiple vendors’ platforms
  • Ability to design, develop, test, and troubleshoot the solution for proofs of concepts on latest technologies.
Additional Information

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

 

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.

EEO Statement
ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Overview (Text Only)
The Team Lead, Software Development - UX/UI (Team Lead UX/UI) is a senior role reporting into the Director of Engineering. The Team Lead UX/UI drives innovative User Experience and User Interface (UX/UI) designs for ConvergeOne (C1) software products. This is sometimes referred-to as frontend development. The Team Lead UX/UI identifies and prioritizes UI/UX requirements, builds the technical design, and leads a team of C1 developers and contractors in the coding and Continuous Integration/Continuous Delivery (CI/CD) of UX/UI software. The Team Lead UX/UI will in some cases undertake coding of complex services and will lead development sprints and daily standup meetings.

EOE of Minorities/Females/Vets/Disability

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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