Maintenance Renewal Specialist - Cisco Smart Net
Bloomington, MN 
Posted 18 days ago
Job Description
Maintenance Renewal Specialist - Cisco Smart Net
Job Locations Virtual Office
Position Type Regular Full-Time
C1 Company Overview

ConvergeOne: 1 Contact, 1 Connection, 1 Choice


ConvergeOne is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.


So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is ConvergeOne.

Charged By Greatness video:


The Maintenance Renewal Specialist will have the responsibility for strengthening relationships and increasing revenue within ConvergeOne’s existing customer base.



    Tracks renewals and attach rate to ensure that the company maximizes rebates
  • Quotes proactively renewals 60-90 days in advance “cradle to grave” including takeover deals, maintains CRM opportunity for the quotes, and continually follow ups with NAM and/or client through to completion/receipt of PO to close order
  • Maintains partner relationships at all levels within Manufacturer including regular PDSM calls to review operational issues and escalations and ad hoc calls with AM (CSMs) to handle account-related issues or opportunities
  • Tracks and reports valid opportunities in CRM by monitoring and updating weekly and reviewing with National Account Managers (NAMs)
  • Monitors PMC Renewal Rates weekly, reviews pending renewals to ensure timely proposal submissions, opens and manages PMC cases for takeover exemptions and provides forecast for revenue and workload
  • Ensures sales teams are aware of any manufacturer Services promotions and/or changes in coverage pricing
    • Provides summary field AEs, ARs, and MRAs
    • Maintains Cisco tool SAMT/PMC/PAL Administrator
    • Aligns relationships at the NAM level and facilitates between manufacturer and C1 to drive growth
    • Provides LOAs for new clients or existing to capture new Cisco opportunities
    • Advises NAMs and clients on service EOS/EOL to drive new revenue opportunities for their existing base of business
    • Provides CCO contract access for clients proactively and upon request
    • Sends out new contract notification email with Welcome Kit and instructions upon NAM request or as work with client
  • Attends customer calls as needed to review the various maintenance offerings and advantages of each


Additional Specific Duties and Responsibilities

  • Works with NAMs and customers to ensure that contracts are accurate and that contracts are consolidated and co-termed where appropriate

Required Qualifications

  • 4-year college degree in Business or equivalent in experience
  • One year sales/business experience required
  • Knowledge of Key, PBX, IP Telephony, messaging and products are helpful
  • Strong verbal and written communication skills are essential
  • Excellent organizational, planning, and prioritization skills
  • Proficient with Microsoft Office Suites


Desired/Preferred Qualifications

  • Knowledge of CSCC and/or CCW
Additional Information

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.

EEO Statement
ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP.

Overview (Text Only)
The Maintenance Renewal Specialistwill have the responsibility for strengthening relationships and increasing revenue within ConvergeOne's existing customer base.

EOE of Minorities/Females/Vets/Disability


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
1 to 4 years
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