Summary: Take incoming calls from customers for up-counts and changes in flight information, and communicate such information to proper channels. Maintain delivery notes, dispatch logs and radio communication with drivers during catering operations. Make sure KDT’s are honored per
specifications for each airline OR Meal Solutions account.
Essential Duties and Responsibilities:
Follow established rules of each unit for entry to building and work areas, properly attired and in compliance with HACCP guidelines for personal hygiene and observe dress code for proper appearance.
Comply with all security regulations as mandated by local authorities and unit management.
Answers all calls from customers with respect to up-counts and changes of flight information and communicates that information to proper channels for execution.
Make sure that catering vehicle is dispatched to proper gate for specific flight that load is intended for.
Ensure that truck arrives at proper location at proper time.
Maintain communication with catering vehicle and operations supervisor
Conduct interpersonal relations with airline personnel in a courteous professional manner at all times.
Maintain and update all radio logs, trip records, reports, vouchers, boarding bills, invoices and other documentation accurately and completely.
To perform the job successfully, an individual should demonstrate the following competencies:
Design - Demonstrates attention to detail.
Oral Communication - Listens and gets clarification.
Team Work - Balances team and individual responsibilities.
Written Communication - Able to read and interpret written information.
Quality Management - Demonstrates accuracy and thoroughness.
Ethics - Keeps commitments and operates in an ethical and respectable manner.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected eve
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies-
appropriate person with an alternate plan.
Initiative - Asks for and offers help when needed.
Innovation - Generates suggestions for improving work. Planning/Organizing - Uses time efficiently.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, abilities and other job related attributes needed to perform the job at a satisfactory level.
Education/Experience -High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Ability - Able to communicate effectively in English with store personnel
Math Ability - Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Manual Dexterity - Able to work with hands to handle food containers
Reasoning Ability - Able to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills - No Computer skills needed.
Certificates and Licenses – Must have at minimum a CDL B license
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is regularly exposed weather related cold, heat, and moisture in an outdoor environment. The noise level in the work environment will be normal.