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Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

A team of dedicated analysts with a passion for data, technology, insights, and partnering with business leaders to help drive performance.

What you will be doing

Client Engagement & Retention (CERT) is responsible for developing and executing initiatives to drive revenue and CX improvements from onboarding through the entire client lifecycle. CERT is a data-driven organization that utilizes agile project management methodology and quickly adapts to the ever-changing payments environment. As our efforts continue to expand, we are searching for a high functioning Program Manager to join the team and quickly make an impact. If you are excited about the responsibilities below and have a proven track record of accomplishments to support your experience, we'd love to talk with you!

• Owns developing project plans for strategic initiatives & driving accountability across the organization for associated tasks & timelines
• Designs, implements, and supports our instance of Asana and champions its use across NAMS
• Develops centralized process to improve new hire provisioning, system access requests within CERT, and license management
• Organizes & facilitates a variety of internal meetings to include creating agendas, collecting materials, publishing minutes, and ensuring resolution of follow-up items
• Other functions may include business process ownership, system access administration, and/or data analysis

What you bring:

• Knowledge & practice in Six Sigma methodology
• Prior implementation and/or management of a modern project management system; Asana preferred
• Knowledge & practice of Agile project management
• 5+ years leading moderate to complex programs and/or projects
• Highly structured and known by leadership/peers to be a "task master"
• Working understanding of SFDC preferred
• Functional in Tableau or similar tool preferred

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• A fantastic range of benefits designed to help support your lifestyle and wellbeing
• A work environment built on collaboration, flexibility and respect

#LI-KS1

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Vaccination Requirements

Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass