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Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role / the team:

FIS is looking for a Transformation Director to own the strategy, build out the roadmap and deliver process automation within Global Operations and Merchant Solutions. You will report to the Senior Director of Business Process where you will have the opportunity to think strategically while also partnering with cross-functional teams to focus on delivery and execution.

What you will be doing / Key Responsibilities:

This role will work alongside both external consultants and internal teams to develop a fully functional automation program. You will work closely with all stakeholders to come to an agreement on the solution design, review and own the capability requirements, support platform testing and user-acceptance testing, and report to Global Ops on programme successes.

You will use analytical insights and innovation to create, simplify and deliver processes that will enhance the customer experience and drive-up efficiency across Global operations.

You will be expected to keep up to speed with new capabilities offered in the market and assess their viability for use within FIS, working closely with, but not limited to, Automate Next, Product, IT Infrastructure, Change Management, Finance, and Operational teams to implement where necessary.

• Create and maintain the strategic program roadmap with the primary focus on improving the Customer Experience and leading to increased efficiency of internal client process or function

• Possess ability to effectively articulate business opportunity and/or utilization and develop positive performance against budget

• Represents Global Operations to ensure new capabilities or enhancements required are raised with Automate Next and are appropriately prioritized for delivery.

• Gathering and analyzing information, developing and communicating recommendations.

• Acts as the "go to" person for questions and problems for your responsibilities

• Selects, develops and evaluates personnel to ensure the efficient operation of the function

What you bring / Skills & Experience:

The ideal candidate will have:

• Hunger to grow, develop and understand the workings of automation within our business

• Have a desire to learn and become the expert of this subject within our business

• Knowledge and experience with RPA and automation, understand how it can help businesses develop and become more efficient

• Led large transformational change with significant IT work and technical interfaces

• Have been part of a successful team that delivered automation, process optimization or part of a Centre of Excellence

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

• A broad range of professional education and personal development possibilities - FIS is your final career step!

• A competitive salary and benefits

• A variety of career development tools, resources and opportunities

• The chance to work on some of the most challenging, relevant issues in financial services & technology

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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