Field Installer/Trainer
Queens, NY 
Posted 24 days ago
Job Description

* This job requires the employee to be fluent in American Sign Language (ASL) *

Company Summary

Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.

ASL Link:

Company Benefits

  • Cell phone, tablet and Laptop Provided
  • Mileage reimbursement
  • Hourly rate / plus piece rate
  • Competitive Insurance
  • Investment 401k with match
  • Competitive PTO and vacation with up to 6 sick days/year
  • Employee Discounts

Essential Duties and Responsibilities

  • Communicate using American Sign Language (ASL) to educate customers on how to use their Video Relay Service device.
  • Supply support for the customer base in assigned area.
  • Coordinate with the Sales/Outreach and Marketing groups at educating institutions, customers and organizations as to the benefits of Sorenson VRS.
  • Participate in seminar and training sessions with deaf constituents on using Sorenson services to communicate with hearing constituents.
  • Travel to customers to ensure Sorenson equipment is functioning properly and provide training as requested. Other duties as assigned.

Travel Requirements

Local Daily Travel Requirements: 50-75%

Knowledge, Skills, and Abilities

  • Fluent in American Sign Language (ASL)
  • The qualified person for this position will have extensive experience in installing Sorenson VRS equipment, providing customer service and be expert in all types of videophone and network installations including T1, DSL and High-Speed Cable Internet. This person must also have excellent written and ASL communication skills. Additionally, this person must:
  • Have daily access to own transportation
  • Be willing to travel long distances by automobile or airplane and stay overnight.
  • Have excellent computer skills and understand the Internet, routers, hubs, switches and how to install them
  • Have & maintain personal high-speed Internet connection and place of residence
  • Must have Sorenson Communications selected as their default provider (with an active Local Number) for VP and mobile devices
  • Have understanding of firewalls and be able to work successfully with IT and Network Administrators to open the required ports for Sorenson's equipment
  • Be fluent in American Sign Language

Working Conditions and Physical Requirements

  • Fluent in American Sign Language (ASL)
  • Must be a team player and have a positive attitude.
  • Be able to lift 50 pounds and sit for long periods of time
  • Able to sit/ stand for a long period of time in an office environment
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
  • Regular and predictable attendance required.
  • Positive attitude, team player, good interpersonal communication skills and able to work across company departments


This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Apply today!

Equal Employment Opportunity:

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Sorenson Communications is an EOE, Disability/Age Employer


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Email this Job to Yourself or a Friend
Indicates required fields