General Manager

First things First: Who are we?

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada.

About The Position

Our General Managers always work with safety and customer service as their top priority. The General Manager acts as a liaison between Palm Tran, the county, and First Transit. Working to ensure everyone is communicated with and advised on Palm Tran operations.

• Manage all personnel-related functions, including recruitment, selection, training, supervision, and discipline of all staff dedicated to Palm Tran Connection.
• Manage all financial functions, including the preparation of the annual budget and pro forma operating statements; monitoring and approval of all expenditures; overseeing the fare collection and deposit systems to safeguard public funds; financial reporting; and administering the system's payroll, accounts payable and receivable functions.
• Ensure compliance with all appropriate laws and regulations, including, but not limited to, federal regulations (FTA, EEOC, ADA, EPA, etc.) as well as state and local requirements.
• Establish and oversee internal programs and procedures regarding safety, training, operations, maintenance, public relations, and other areas to ensure high-quality service and the safeguarding of the system's personnel and capital assets.
• Manage all other aspects of the system and performs additional duties as needed to ensure high-quality paratransit service. The responsibilities of this position focus on directing the proper operations of Palm Tran Connection service according to contractual responsibilities and other Palm Tran Connection policies.

General Manager Qualifications

• Must have a minimum of five (5) years or equivalent experience (three (3) of which must be within the past five (5) calendar years) in ADA Paratransit operation, at least one (1) of which must have been managing an operation of comparable size
• Must possess familiarity and understanding of the requirements necessary to operate ADA paratransit service and all applicable Federal, State, and County requirements.
• The candidate must have proven experience in leadership, customer service, and technical skills
• Experience in budget development, forecasting, and analyzing financial reports (PL-GL)
• Must have an understanding of DOT regulations/policies, and procedures where applicable
• Preferred experience using Trapeze software
• Proficient in Microsoft Office including advanced Excel skills
• Excellent verbal and written communication skills

First for a Reason

Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Diversity & Inclusion

Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you'll have a positive impact on others.

Apply today and get your career on the road with First Transit!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.