Field Service Engineer - TAP (Ambr) - Boston - North East
Boston, MA 
Posted 9 days ago
Job Description
We are currently seeking a Field Service Engineer for our business based in the Boston/Northeast Region. As the Field Service Engineer, you will be responsible for delivering service and customer support during field visits or dispatches. In addition, you will manage all on site installation, repair, maintenance and testing.

Territory: Remote, Boston - Northeast Region

Candidates must be based in either the Boston area, Southern Maine, New Hampshire or Rhode Island to be eligible for consideration.

Travel Percentage - 50% overnight travel

Sartorius is seeking a dynamic entrepreneurially spirited Field Service Automation Engineer based remotely within the Boston - Northeast Region. In this role you will be supporting cutting edge equipment; the ambr system, (this is a unique product on the market). You will act as a trusted partner supporting customers with management of installations & commissioning, calibration, and preventative maintenance across a range of systems. For more information on the ambr system please click the link below.

What you can look forward to accomplishing:

  • Installation & commissioning, calibration, preventative maintenance, and break fix repairs across a range of systems
  • Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius
  • Follow all service procedures to ensure that Sartorius' customer information and product software/configuration is up to date and accurate
  • Keep accurate records of time, expenses and work performed
  • Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details
  • Acquire in-depth product knowledge and demonstrate self-improvement
  • Escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer, and the Hardware Resource Coordinator


Associates/Technical Trade, Bachelor's Degree in Electronics, Biomedical or Mechanical Engineering, or related field or military equivalent experience

  • 1+ years of field service experience servicing electromechanical/ electronic/ optical/ robotics equipment
  • 1+ year(s) experience working with voltages up to 480VAC/208VAC 3 phase power
  • 1+ year(s) experience of configuring PCs and installing software packages such as such as control software smart motors and electrical drive modules

Additional Skills:

  • Strong electro-mechanical troubleshooting skills
  • Strong computer skills with fundamental knowledge of computer
  • Good customer relations and communication skills, both written and oral
  • A good understanding of mechanical/electrical drawings
  • Ability to read, understand and successfully follow medium to highly complex work instructions
  • Proven problem-solving skills

Preferred Experience:

  • An understanding of both Mammalian and Microbial cell cultures
  • Knowledge of bioreactors and their use to grow cell culture
  • Knowledge of 'clean' applications, i.e. GMP/Microelectronics/food processing
  • Experience working in a test of field service/support environment within high-tech engineering/manufacturing company - ideally on capital equipment

What we offer:

Sartorius' ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:

  • Opportunity for international career development:
    a global network offering seminars and training sessions, expert and manager career paths
  • Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration
  • Work-life balance: Working from home at many sites
  • Intelligent working environment: working in smart buildings with the latest technology and equipment
  • Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP here.

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We look forward to receiving your application

Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at

We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.

Further insightsinto our world of work can be found on

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
1+ years
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