Via 2.0 Operations Manager
Cincinnati, OH  / Norristown, PA 
Posted 2 months ago
Job Description

About Us:

USM, a wholly owned subsidiary of EMCOR Group, Inc., is a leading provider of essential facilities maintenance services, including interior and exterior services and electrical, mechanical and plumbing services, to national and regional commercial customers that maintain multi-site portfolios across wide geographic areas. With its highly developed proprietary network of over 11,000 service partners, USM delivers consistent facilities maintenance services across a nationwide footprint for approximately 150 customers in over 80,000 locations in all 50 states, Puerto Rico, and Canada.

Job Title: Via 2.0 Operations Manager

Job Summary:

The EMCORVia 2.0 Operations Manager serves both as a subject matter expert within an existing EFS business segment as an Operational tactician, and as a subject matte expert in the EMCORVia 2.0 platform. He or she will act as an advisor to Account Managers and Operational teams as respective accounts migrate into Via 2.0. They are responsible to ensure proper utilization of the platform, standardization across the business and to ultimately ensure that the outputs of a given account can be replicated in Via 2.0.

Essential Duties and Responsibilities:

  • Participate in working discussions around Via 2.0 contract setup, process documentation and other CMMS transition related activities
  • Facilitate and direct teams through business testing in EMCORVia 2.0
  • Assist with training and trouble shooting issues within respective Via 2.0 contracts
  • Facilitate data validation prior to setting up assigned contracts in production
  • Identify functionality gaps within Via 2.0 and draft change requests


  • Minimum three years' experience within EFS Operations
  • Exceptional verbal and written English communication skills
  • Exceptional knowledge within a current CMMS
  • Microsoft office proficiency
  • Proven operational success within EFS
  • Ability to analyze and report on customer data. Demonstrated ability to problem solve. Display initiative and know when to escalate to senior leadership with alternative solutions and associated cost-benefit analysis
  • Capacity to handle pressure and multiple assignments. Ability to prioritize and manage multiple tasks simultaneously

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer.

Equal Opportunity Employer/Veterans/Disabled


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
3+ years
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