Would you like to join a leading biotechnology company that is going places? We are a global manufacturer of laboratory and bioprocessing equipment, with over sixty sites globally and five sites in the UK. We have great values, strong growth plans in place and a lot of ambition. The Service Workshop Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximises customer retention and increases profitability. This role is based our Royston Service Centre.
What you will accomplish together with us
Provide service and customer support with shared helpdesk duties.
Conduct repair, maintenance, and test tasks.
Diagnose errors or technical problems and determine proper solutions.
Repair and maintain a wide range of Sartorius equipment.
Validate and commission equipment in a GMP environment.
Produce timely and detailed service reports.
Ensure timely and correct documentation of processes.
Follow all company's filed procedures and protocols.
Cooperate with technical team and share information across the organization.
Understand customer requirements and make appropriate recommendations.
Build positive relationships with customers
What will convince us
A degree in a mechanical | electrical discipline or equivalent experience.
Good IT skills.
Proven service experience
Strong customer focus with great communication skills
Organisational skills, with ability to adapt to a dynamic schedule
Ability to troubleshoot, test, repair, and service technical equipment
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
Good command of spoken and written English
In order to commence working with us, the successful candidate will need the right to work in the UK.
What we offer
Our ambition is to simplify progress in life science research and the biopharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. So that more people can obtain access to better medicine. Nearly 14,000 employees at more than 60 production and sales locations worldwide are committed to this vision. And together, we have grown strongly over the past years. Do you also want to contribute to our vision? Grow with us and benefit from working with a Global Player that has kept its familiar atmosphere:
Opportunity for international career development: A global network offering seminars and training sessions, expert and manager career paths
Open and highly collaborative culture: Mutual support within teams and working as equals, team spirit and international collaboration
Work-life balance: Working from home at many sites
Intelligent working environment: Working in smart buildings with the latest technology and equipment
Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.
We look forward to receiving your application.
We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.
Further insightsinto our world of work can be found