Director, NTC HR & Administration
Queens, NY 
Posted 1 month ago
Job Description
Director, NTC HR & Administration
ID 2023-4124 # of Openings 1 Category People & Culture Company : Name Queens, NY

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport's growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don't know tennis? Don't worry, you can still find yourself in the game!

The Role:

Responsible for Directing all HR Functions relating to the National Tennis Center, including but not limited to recruitment, employee relations, training, and NTC HR Policies and Procedures while growing and sustaining a meaningful culture at the NTC.
    Serve as a direct report to the Chief Operating Officer, NTC on the Year Round and US Open's administrative process with an eye towards continuously developing and improving employee morale and business processes.
  • Direct and oversee all full-time, Part-Time and seasonal recruitment processes for the NTC; oversee Recruiter, NTC and Seasonal US Open recruitment team to ensure all positions are filled timely and all USO and Year Round special event needs are planned and filled in advance of start dates.
  • Work in collaboration with all departments to ensure consistency amongst all areas of seasonal personal management. (payroll record keeping, attendance, break periods, and uniform distribution, etc) and solve complex conceptual and implementation problems by negotiating short/long-term goals with Senior Management.
  • Act as liaison for the USTA HR department and communicate/administer all personnel policies, employee guidelines, NTC policies/payroll procedures, and training for staff.
  • Oversee front-end entries and maintenance of the year-round (1c7) payroll into the respective HR/Payroll systems (i.e. ADP ICIMS, etc.)
  • Direct and oversee all employee activities with the goal of improving employee engagement. (i.e. Holiday gathering, celebratory lunches, team bonding exercises.)
  • Develop and maintain staffing templates for all departments. Manage the tracking of seasonal payroll expenses against projected spending. Prepare year-end expense summaries post-US Open and provide to managers for analysis and for projecting performance versus budget. Prepare a complete summary of expenses by area. Complete Financial Reporting utilizing ADP
  • Oversee the maintenance of all seasonal recruitment and hiring materials as well as applications and new employee orientation packets.
  • Direct and oversee the annual US Open seasonal employee training program and related staff uniform process.
  • Direct and oversee the annual strategy for US Open seasonal hiring plans, inclusive of the internal hiring plan system developed in collaboration with IT and wage rate forecasts for each area.
  • Oversee processing of data related to seasonal employees (i.e. data entry, ICIMS, ADP WFN, Talentwise) and verification of I-9 documentation, and employee background checks.
  • Manage and oversee updates to non-US Open staff database in ICIMS/ADP. This database includes:
    • Employees available to work non-US Open events.
    • Historical data on events worked, positions held, hours worked, rates of pay, performance evaluations, etc.
  • Establish and maintain seasonal employee files and related confidential personnel records. Work with NTC department directors to update seasonal and US Open job descriptions annually.
  • Responsible for solving all Employee Relations issues at the NTC including Managing the Disciplinary process up until Termination.
  • Other duties as assigned by the Chief Operating Officer of the National Tennis Center
  • Bachelor's Degree in HR or Business Management
  • 6+ years HR experience and certification in SHRM
  • 5+ years recruiting position hiring / onboarding high volume and hiring all levels.
  • Excellent organizational, interpersonal, and communication skills.
  • Strong managerial skills and past experience leading successful recruitment teams.
  • Ability to work in high-pressure, fast-paced environment.
  • Must have strong hands-on experience with Payroll systems & processing (including hiring requirements)
  • Advanced payroll experience (if necessary), ICIMS, and ADP database experience.
  • Advanced Excel (ability to create formulas, run macros, run v-lookup formulas is a must). Proficiency in MS Word.
  • 3+ years' experience with HRIS systems (preferred ADP).
  • Advertising/job fair experience
  • Position is considered exempt
Salary Range: $125,000-150,000; potential ICP bonus
Exact compensation may vary based on skills, experience, and location.

What We Offer
At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!
  • Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
  • Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
  • Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement, per academic year.
  • Mental and emotional wellness: Resources for overall well-being including mental health and meditation benefits.
  • Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.
  • This position is designated as "hybrid/flex" and may allow for both remote and on-site work. Any such position must meet the current USTA hybrid/flex requirements as updated from time to time. Please consult HR for the most current policy.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full or Part Time
Required Education
Bachelor's Degree
Required Experience
6+ years
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