ServiceNow Senior Solutions Lead
Teaneck, NJ 
Posted 4 days ago
Job Description

Position: Senior Solution Lead - ServiceNow Practice

About Cognizant's ServiceNow Practice:

Cognizant's ServiceNow Practice expands the entire platform beyond traditional implementations into strategic digital transformations. Our proven ability to assess, innovate, design, build, integrate and sustain opportunities keeps the client's main goals top of mind while ensuring businesses stay relevant, brands are differentiated and profitable growth is achieved. Our ServiceNow practice has successfully led over 9,500 transformations - delivering services globally and across the enterprise. The ServiceNow practice is product-line certified in all 9 ServiceNow domains across the platform. We have received the highest-tier certification from ServiceNow, Product Line Achievement, based on both our capability and the consistent and high satisfaction of our customers. The ServiceNow Practice has twice won the ServiceNow Hackathon for innovation on the ServiceNow platform, named # 1 for Voice of the Customer by HFS Research and in 2019 was recognized as the ServiceNow IT Workflow Partner of the Year and in 2021 for the ServiceNow Accelerated Partner of the Year achieving 163% growth . Our tenure and proven achievements make Cognizant a frontrunner to propose outcome-driven approaches for the ServiceNow platform.

Summary of Position:

We are seeking a highly experienced and strategic Senior Solution Lead to lead and drive our ServiceNow Practice. The ideal candidate will bring a wealth of expertise in ServiceNow implementations, solution architecture, and a proven track record of successfully delivering complex projects. As a Senior Solution Lead, you will play a pivotal role in shaping and advancing our ServiceNow Practice, ensuring the successful implementation of cutting-edge solutions for our clients.

Duties & Responsibilities:

  • Strategic Leadership:
    • Provide strategic leadership for the ServiceNow Practice, aligning solutions with business objectives and industry best practices.
    • Collaborate with executive leadership to define and execute the vision for the ServiceNow Practice.
  • Solution Architecture:
    • Architect end-to-end ServiceNow solutions, ensuring scalability, performance, and alignment with client requirements.
    • Oversee the design and implementation of ServiceNow applications, integrations, and workflows.
  • Project Management:
    • Lead and manage the successful delivery of ServiceNow projects, ensuring on-time and within-budget execution.
    • Mentor project teams, providing guidance on ServiceNow best practices and methodologies.
  • Client Engagement:
    • Act as the primary point of contact for clients, building and maintaining strong relationships.
    • Collaborate with clients to understand their business needs and translate them into effective ServiceNow solutions.
  • Practice Development:
    • Drive the development and growth of the ServiceNow Practice, identifying new opportunities and areas for expansion.
    • Stay abreast of industry trends, emerging technologies, and ServiceNow updates to ensure the Practice remains innovative and competitive.
  • Team Leadership:
    • Lead a team of ServiceNow professionals, fostering a culture of collaboration, innovation, and excellence.
    • Provide mentorship and guidance to team members, promoting professional development and knowledge sharing.

Knowledge & Skills:

  • Experience:
    • 8+ years of hands-on experience in ServiceNow implementations and solution architecture.
    • Proven track record of successfully leading and delivering complex ServiceNow projects.
  • Technical Proficiency:
    • In-depth knowledge of ServiceNow platform capabilities, modules, and integrations.
    • Strong understanding of IT Service Management (ITSM), IT Operations Management (ITOM), and other ServiceNow applications.
  • Leadership Skills:
    • Exceptional leadership and communication skills with the ability to influence and inspire teams.
    • Demonstrated experience in building and leading high-performance ServiceNow practices.
  • Client-Focused:
    • Strong client engagement and relationship management skills.
    • Ability to translate business requirements into effective ServiceNow solutions.
  • Certifications:
    • ServiceNow Certified Implementation Specialist and other relevant certifications are highly desirable.
  • Work Authorization

    * Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

    Salary and Other Compensation:

    The annual salary for this position is between $180,000-$200,000.

    This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

    • Medical/Dental/Vision/Life Insurance
    • Paid holidays plus Paid Time Off
    • 401(k) plan and contributions
    • Long-term/Short-term Disability
    • Paid Parental Leave
    • Employee Stock Purchase Plan

    Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Dec 01 2023

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email with your request and contact information.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
8+ years
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