Leading manufacturing company in the aviation industry is looking for a Customer Service Representative. This is a temp to hire opportunity in Sterling, MA!

Schedule of the Customer Service Representative:
M-F 8am-4:30pm

Pay Rate of the Customer Service Representative:
$24/hr

Responsibilities of the Customer Service Representative:

• Monitors customer portals and email for Forecasts, RFQs, POs and Cos
• Conduct contract review per documented procedures
• Accurate order entry and processing, track order status, and expedite as necessary to ensure on-time delivery
• Accurately and efficiently processes customer POs and Returns (RMAs) as needed
• Notifies appropriate internal team of customer PO specifications
• Processes order acknowledgments and keeps customers apprised of order updates
• Handles complex and/or escalated customer concerns or inquiries
• Maintains open communication with Customer Support Manager, Operations Project Manager and the Sales Team to ensure order integrity and on-time delivery
• Continually expands knowledge base of product lines
• Identifies and prepares orders for shipping; processes shipping/invoicing documents
• Exercises administrative judgment; assumes responsibility for decisions, consequences, and results impacting staff, costs, and/or quality of service within the functional area
• Provides routine administrative support to the sales team and performs other duties as assigned

Requirements of the Customer Service Representative:

• High School Diploma or G.E.D. equivalent
• 3-5 years of high-level customer service experience in a manufacturing environment
• Advanced data entry skills and strong customer support orientation are critical in this role
• Extremely detail-oriented and proactive to meet customers' needs
• General understanding of accounting and mathematical practices
• Working knowledge of Microsoft Office (i.e. Word, Excel, Outlook, Teams) and Sage 50
• Excellent computer skills using 10-key by touch and ability to type 40-60 wpm

Customer Service Representatives apply today!