Manager, NTC & US Open Security
Queens, NY 
Posted 8 days ago
Job Description
Manager, NTC & US Open Security
ID 2024-4215 # of Openings 1 Category Event Operations Company : Name Queens, NY

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport's growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don't know tennis? Don't worry, you can still find yourself in the game!

The Role

Work with the Director, USTA & US Open Security, responsible for managing year-round security for the National Tennis Center as well as all safety & security-related operations for the US Open.


Manage the US Open Command Center, including the following additional duties and responsibilities stated below, reporting to and collaborating with, the Director, USTA & US Open Security:

    Collaborate with USTA staff in the management of pre-tournament coordination for the Player Amenity and Patron Entry / Egress Locations, including the set-up and tear-down of these areas as well as involvement with the staff and training of these locations.
  • Manage the planning and execution of US Open Command Center Operations, including; equipment and supplies, such as Loaner Laptops, Loaner Phones, Portable Radios, etc.
  • Coordinate with the Senior Manager - Security in planning and managing the US Open Medical Services.
  • Participate in the US Open Training Program.
  • Plan and manage contract security deployments for the US Open


Assist Director, USTA & US Open Security with developing, managing and implementing year-round Safety & Security protocols for Purchase, National Tennis Center (NTC), to include the Chase Center/ITC and the Arthur Ashe Stadium Fire Command Station as stated below:

  • Assist the Senior Manager with the Card and Visitor Access Program
  • Collaborate with cross functional partners on the Fire & Life Safety Plan and Training
  • Maintain and revise the Business Continuity Plan
  • Coordinate with the Senior Manager of Security in the maintenance of the Emergency Action Plan
  • Collaborate with the Senior Manager of Security in the management of Contracted Security Staff
  • Work on USTA cross-functional projects, as directed.
  • Subject matter expert for US Open EMS (Event Management System)
  • Partner with the Senior Manager of Security in the regular auditing of the access card system
  • Partner with USTA security leadership on international tennis events
  • Liaison with federal, state, and local agencies for US Open Security Operations
  • Assist the Senior Manager of security with the ordering and placement of AEDs at BJKNTC
  • Support the deployment of non-US Open event security

Who You Are

  • Bachelor's Degree (or higher) required
  • 3-5 years of Security, Event Operations, or Project Management is required
  • Ability and experience with successful project management.
  • Requires ability to interact with senior level staff and high-end clients.
  • Candidate must be able to operate independently and manage staff.
  • Candidate must be creative and adept at time management.
  • Candidate must have experience with the Google Suite of applications, and be able to learn new software programs/systems
  • This position is based at the BJK National Tennis Center and is designated as "hybrid/flex" which may allow for both remote and on-site work. Any such position must meet the current USTA hybrid/flex requirements as updated from time to time. Please consult HR for the most current policy
  • This position is considered exempt

What We Offer

At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

  • Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
  • Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
  • Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
  • Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement, per academic year.
  • Mental and emotional wellness: Resources for overall well-being including mental health and meditation benefits.
  • Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.

The expected range for the base salary for this position is $62,000 - 77,000. This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.

Come One, Come All

We strongly encourage you to apply if you're interested; we'd love to learn how you can "serve" our team with your unique experience!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
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