The Operations Manager, is a hands-on position responsible for setting and executing the Academy strategy, overseeing its implementation, and assessing its outcomes. With responsibility for the Academy P&L, supports Region/Divisions technical needs and development of suitable initiatives that build customer loyalty. Acts as point of contact with global counterparts to ensure open communications, share lessons learned, and communicate changes that will affect operations.

ESSENTIAL FUNCTIONS:

Set, implement, oversee, and assess YOY strategy for expected business growth, in alignment with the division, regional and global strategies and targets.

Act as administrative/technical lead for the operation of the business.

Lead the Academy team to success.

Support business development activities.

Maintain a keen understanding of industry trends, developments, and best practices across Americas region.

Identify gaps and facilitate development of new training content in consultation with Business Unit Managers.

Consult with internal and external SME's (subject matter experts) to optimize training material.

Monitor and evaluate training program's effectiveness, success, and ROI periodically and report on them.

Manage training budget.

Resolve any specific problems and tailor training programs to meet customer's needs as necessary.

ADDITIONAL RESPONSIBILITIES:

Support the TUV SUD America vision and mission statement. Adhere to all TUV SUD America policies and procedures as outlined in the various Corporate Policies and the Employee Handbook. All employees are responsible for general cooperation and support of all TUV locations. All employees are expected to work in a manner that supports a safe and healthy work environment for themselves and others. This includes following established rules, policies and practices of environmental, health and safety in the workplace.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

TUV SUD America is an equal opportunity employer.

JOB QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, AND ABILITIES:

Demonstrated ability to work independently and in a team environment.

Demonstrated leadership experience helping remote and multicultural teams to achieve targets.

Demonstrated P&L responsibility and business budgeting.

Strategic vision with proven success on execution.

Excellent oral and written communication skills.

Self-starter with a positive outlook and motivated attitude.

Knowledge of the commercial training business in the TIC industry or an industrial setting.

Knowledge of training accreditation requirements.

Track record in designing and executing successful training programs.

Familiarity with traditional and modern training delivery methods (e-learning, workshops, simulations, in classroom training, etc.).

EDUCATION:

Bachelor's degree

Certified Professional in Training Management (CPTM) or similar certifications are a plus.

EXPERIENCE:

Three or more years with proven work experience as a customer-facing Training Manager with budgeting and P&L responsibility.

Five or more years coordinating training services and leading multicultural teams.

Five or more years of work experience related to customer-facing technical training for industrial applications (manufacturing. chemical, oil and gas, medical, food, etc.).

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required.

MATERIAL AND EQUIPMENT DIRECTLY USED:

General office equipment; telephone, personal computer, printer, copier, scanner and FAX machine

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to, walk, stoop, kneel, crouch, or crawl, reach with hands and arms; always requires employee to sit, talk or hear, and use hands to finger, handle or feel. Position requires close vision.

Ability and willingness to communicate frequently if required by telephone, fax and email and other communication tools to ensure that the organization's business is completed effectively and in a timely manner.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level is moderate.

Domestic, and some international, travel may be required.

Equal Opportunity Employer - Disability and Veteran

TUV SUD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.

For more information on applicable equal employment regulations, please refer to the following:

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