Job Overview:
The Scheduler s primarily responsibilities are answering incoming calls in a polite, professional, and efficient manner. The Scheduler will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience. Responsibilities include scheduling office appointments as well as taking accurate phone messages, making reminder calls to patients per office protocol, taking accurate Rx refill requests and sending them through the appropriate electronic medical record to provider pools, insure referrals are in the system for upcoming appointments and flag offices for patients coming with high balances. The Scheduler is also responsible for sending out new patient packets, scanning documents, working work queues (WQs) or worklists and recommending workflow efficiencies to improve the patient experience. The Scheduler will provide patients with information on physicians, directions to locations and educational materials. The Scheduler will answer patients or physicians questions to the best of their ability. The Scheduler will interview callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and comradery. Responsible for satisfying the customer and maintaining the image of Newark Beth Israel Medical Center. This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task.
Qualifications:
Required:
Preferred:
Scheduling Requirements:
Essential Functions:
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
RWJBarnabas Health is an Equal Opportunity Employer