Responsible for the overall management of client accounts focused on assisting clients with their investment company compliance and variable product filings.

Essential Duties and Responsibilities

• Coaches and mentors Intermediate and Associate team members to ensure they are supported and adhere to best practices
• Lead and/or assist with the preparation of various client compliance documents
• Coordinate with fellow team members and internal teams to ensure client SEC (Securities and Exchange Commission) filings are executed timely and accurately
• Develop and foster positive relationships with investment and variable product clients, and outside counsel by actively participating in client meetings and/or onboardings
• Ensure resolution to client inquires by acting as first point of contact, directing and/or escalating concerns to the appropriate internal teams
• Document all client activities on internal workflow tool to ensure proper detailed documentation for job tracking and billing
• Handles complex client documents and tasks
• Provides training and mentoring for lower skilled employees
• May be involved in initiatives and projects, helping to define processes and procedures.
• Effective in communicating SEC rules and regulations to internal team members and clients

Additional Duties and Responsibilities

• Extraordinary customer service skills
• Possess a keen awareness of deadlines and a willingness to work with team members or alone for optimal productivity
• Articulate, good listener
• Inquisitive and able to identify client concerns and problem solve solutions when needed
• Possess technology savvy
• Have a natural curiosity for how things work and a desire to continuous learn and improve
• Willingness to be flexible and to work overtime hours as needed during the week and on weekends

• Ability to interact with internal/external clients/customers in a professional manner
• Ability to coach and educate clients on SEC rules and regulations toward the successful execution of filings
• Additional duties as assigned

Minimum Education

• Bachelor's degree in business or related field preferred and/or equivalent combination of education and experience

Minimum Experience

• 7+ years experience working in a client service environment
• Experience in financial industry a plus

Salary Range: $30-$45 an hour based on experience