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Travel Care Specialist
Join the BEST! Be The BEST!
New York, NY
Job Description
A Travel Care Specialist (TCS) must:
Ticket Agent / Customer Service:
Additional Key Skills:
Peter Pan Bus Lines is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
- Must be available to work a variety of shifts, including nights, weekends and holidays.
- Have the proven ability to communicate fluently in English (verbally and written); a second language (especially Spanish) is a plus.
- Is detail oriented, highly organized, and able to work in a fast-paced environment.
Ticket Agent / Customer Service:
- Overall customer care; answering incoming customer requests for travel and company service information via company phone and/or through an online customer service database
- Troubleshoot and resolve customer service issues
- Provide guidance and support to customers navigating the company website, in addition to assisting customers troubleshooting, placing and exchanging online ticket reservations
- Professionally educate, inform and enforce customers on company guidelines and policies
- Provide ADA (American Disability Act) travel and service information and arrange travel assistance, compliant under ADA law, to customers
- Assist with day to day operations of the ticket counter (as needed)
- Promote and sell tickets, seasonal services (gift certificates etc.) via phone and ticket counter
- Clerical duties as assigned (filing, data entry etc.)
- Answer Customer Care calls and Voice Mails
- Assisting Drivers with job and bus assignments
- Loading buses, Luggage accountability, and Lost and Found Operations
Additional Key Skills:
- Must be able to lift/push/pull up to 50 pounds of luggage
- Basic computer skills
- May be required to travel to other locations for support of work if needed / required (short staff, holiday support, etc)
Peter Pan Bus Lines is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Job Summary
Employment Term and Type
Regular, Part Time
Hours per Week
26
Salary and Benefits
$17.50-$18 per hour
Required Education
Open
Required Experience
Open
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