Link Logistics Real Estate ("Link") is the largest U.S.-only owner and operator of last-mile industrial real estate. Established by Blackstone in 2019, Link Logistics leases warehouse space to thousands of customers of all sizes. The firm's scale, cutting-edge technology and logistics expertise serve a portfolio that comprises more than 500 million square feet in dynamic markets across the nation. Each year, more than 5 percent of U.S. GDP flows through the company's state-of-the-art facilities.

We believegood business is synonymous with doing good, making environmental, social and governance (ESG) foundational to the firm. ESG initiatives at Link Logistics include setting ambitious goals to combat climate change, partnering with local nonprofits, and prioritizing diversity, equity and inclusion. Link Logistics has the scale, footprint and proprietary insights, as well as a heightened focus on sustainability, to drive value for all stakeholders, including employees. Just as we give our customers space to grow, we give our people space to grow-and thrive.

RESPONSIBILITIES:

• Provide in-house support for Yardi and other Financial Systems applications such as Blackline, Argus, Anaplan, and Concur.

• Create user accounts and profiles in various systems.

• Provide technical assistance to new hires during the onboarding process, including guiding them through login procedures and addressing any tech-related questions or concerns.

• Respond promptly to user inquiries regarding software application issues via helpdesk tools.

• Identify, troubleshoot, and resolve technical issues related to software applications, escalating complex problems to senior team members when necessary.

• Ensure that all requests are resolved in alignment with company's documented controls and change management procedures.

• Provide training and guidance to users on how to effectively utilize software applications to maximize productivity.

• Document and maintain records of user issues and resolutions in ticketing system.

• Perform special projects as assigned.

QUALIFICATION:

• Four-year college degree with a BA or BS in Accounting, Business, Finance, Computer Science, or equivalent is preferred. Two-year degree is acceptable with relevant experience.

• Strong analytical and problem-solving skills with the ability to think logically and critically.

• Excellent communication and interpersonal skills with the ability to effectively interact with users of varying technical backgrounds.

• Eagerness to learn and adapt to new technologies and software applications.

• Able to work independently as well as with a team to find solutions for common or recurring issues.

• Prior experience in a customer service or technical support role is a plus, but not required.

• Familiarity with productivity software (Teams, Microsoft Office).

$67,000 - $72,000 represents the presently anticipated base compensation pay range for this position at Link. Actual pay may vary based on various factors, including but not limited to location and experience.

Link provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays, paid time off.

The direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.

EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email .