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Director of Operations
New York, NY
Job Description
Director of Operations
Must have Five years (within the past seven years) experience managing the mechanical operations of a Class A office high-rise building of at least 1,000,000 square feet.
The Director of Operations reports into the Account Lead and is responsible for delighting our client through the strategic and tactical delivery of Operations and Maintenance services in accordance with our contractual requirements and JLL best practices.
Responsibilities:
Accountable for results of the Operations Team in the areas of Facility Management, Engineering and Fire Life Safety in accordance with contractual requirements
Solid problem-solving skills and technical MEP and FLS expertise with the ability to provide strategic and tactical leadership in support of achieving firm and client goals and objectives.
Responsible for developing a high performing team including staff succession and growth plans.
Ensure client satisfaction by providing a seamless interface; demonstrate leadership, responsiveness, and creativity.
Ensure operational compliance with all JLL ethical guidelines, policies and best practices;
Lead operational team to be "audit ready", collaborating with account leadership as required for success
Foster an environment for continuous improvement including the completion of root cause analysis (RCA) and corrective action plans (CAPAs)
Ensure operational compliance with all safety requirements and required local, state and federal laws and regulations
Support the development and delivery of contractual deliverables including client presentations.
Prepare, submit and manage workstream budgets, track variances and identify/support cost savings measures, ensure workstream compliance with JLL financial processes/controls.
Identify and implement best practices to provide exceptional client service delivery; communications, reporting and delivery of service
Work collaboratively with all stakeholders including client, outside legal counsel, contractors/vendors/consultants, and all JLL resources.
Other duties as assigned.
Qualifications:
Possess at least five years (within the past seven years) experience in the management and supervision of building mechanical operations and maintenance of a single class A high-rise that totals 1,000,000 gross square feet or more
Proficient knowledge of Facilities Management, Facilities Engineering and Fire Life Safety
Demonstrated leadership/management skills and the ability to effectively manage change
Ability to communicate complex ideas in a concise and summarized manner
Ability to recognize and diagnose trends and patterns and problem-solving ability
Experience in implementing quality assurance and continuous improvement programs.
Analytical skills - operational performance and reliability maintenance
Public speaking acumen and the ability to engage large groups
Ability to develop and maintain trust with internal and client stakeholders
Previous experience leading large teams in a fast-paced, agile environment
Detail-oriented, organized, flexible, and a desire to tackle new challenges
Ability to inspire and move people to action, including self, with a sense of urgency
Advanced computer skills (MS Office, including Excel, Word, Power Point, and Outlook); Google suite is a plus
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Must have Five years (within the past seven years) experience managing the mechanical operations of a Class A office high-rise building of at least 1,000,000 square feet.
The Director of Operations reports into the Account Lead and is responsible for delighting our client through the strategic and tactical delivery of Operations and Maintenance services in accordance with our contractual requirements and JLL best practices.
Responsibilities:
Accountable for results of the Operations Team in the areas of Facility Management, Engineering and Fire Life Safety in accordance with contractual requirements
Solid problem-solving skills and technical MEP and FLS expertise with the ability to provide strategic and tactical leadership in support of achieving firm and client goals and objectives.
Responsible for developing a high performing team including staff succession and growth plans.
Ensure client satisfaction by providing a seamless interface; demonstrate leadership, responsiveness, and creativity.
Ensure operational compliance with all JLL ethical guidelines, policies and best practices;
Lead operational team to be "audit ready", collaborating with account leadership as required for success
Foster an environment for continuous improvement including the completion of root cause analysis (RCA) and corrective action plans (CAPAs)
Ensure operational compliance with all safety requirements and required local, state and federal laws and regulations
Support the development and delivery of contractual deliverables including client presentations.
Prepare, submit and manage workstream budgets, track variances and identify/support cost savings measures, ensure workstream compliance with JLL financial processes/controls.
Identify and implement best practices to provide exceptional client service delivery; communications, reporting and delivery of service
Work collaboratively with all stakeholders including client, outside legal counsel, contractors/vendors/consultants, and all JLL resources.
Other duties as assigned.
Qualifications:
Possess at least five years (within the past seven years) experience in the management and supervision of building mechanical operations and maintenance of a single class A high-rise that totals 1,000,000 gross square feet or more
Proficient knowledge of Facilities Management, Facilities Engineering and Fire Life Safety
Demonstrated leadership/management skills and the ability to effectively manage change
Ability to communicate complex ideas in a concise and summarized manner
Ability to recognize and diagnose trends and patterns and problem-solving ability
Experience in implementing quality assurance and continuous improvement programs.
Analytical skills - operational performance and reliability maintenance
Public speaking acumen and the ability to engage large groups
Ability to develop and maintain trust with internal and client stakeholders
Previous experience leading large teams in a fast-paced, agile environment
Detail-oriented, organized, flexible, and a desire to tackle new challenges
Ability to inspire and move people to action, including self, with a sense of urgency
Advanced computer skills (MS Office, including Excel, Word, Power Point, and Outlook); Google suite is a plus
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
5 to 7 years
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