Provides support to operations by interpreting policies, procedures and programs to all associates on the phone. Assists field HR with Be Aware report investigations, HR Assessments, account openings/payroll transitions, and other training initiatives as required. Maintains various monthly/quarterly reports to support the business imperatives designed to minimize legal exposure, enhance productivity, performance management, and achieve maximum retention of human capital.

Responsibilities:
* Responds to telephone calls from management or associates on employee relations issues by:
o Interpreting and explaining company policies (e.g. performance management, LOA), procedures, practices, and programs
o Acting as a resource to diagnose Human Resources needs and problems to recommend solutions that result in the region's improved performance and retention
o Keeping Field HR Managers informed of all pertinent HR related matters as appropriate
* Assists Field HR Managers with Be Aware reports requiring preliminary investigations into claims of harassment or other company-wide guideline violations; may assist in preliminary EEO investigations as appropriate
* Monitors regional wage and salary administration programs to ensure equitable and competitive compensation plans by analyzing quarterly/monthly HRIS reports
* Maintains and prepares tracking reports of regional unemployment claims; coordinates the appeal hearings with HR Managers and operations as needed; evaluates accuracy, usefulness, accessibility of reports
* Conducts HR Assessments and develops and implements a plan of action to ensure compliance and optimum utilization of HR services by management to improve productivity, efficiency and effectiveness of the company
* Assists Field HR Manager with new account openings and/or payroll transitions by co-facilitating welcome meetings or other HR training activity as needed
* Assist HR Manager with Compass College sessions by planning and coordinating targeted locations and facility layout, and to co-facilitate designated modules as appropriate
* Other duties as assigned

Qualifications:
* Bachelor's degree in human resources, equivalent degree or equivalent related experience. One (1) to three (3) years experience as an HR representative/generalist in a small company or supporting a line Business Unit

Other Skills:
* Working knowledge of employment law in multiple States
* Strong organizational, problem-solving, and analytical skills
* Ability to manage priorities and workflow
* Ability to work independently and as a member of various teams and committees
* Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment
* Proven ability to handle multiple projects and meet deadlines
* Strong interpersonal skills
* Ability to prepare reports and business correspondence
* Ability to deal effectively with a diversity of individuals at all organizational levels
* Good judgment with the ability to make timely and sound decisions
* Creative, flexible, and innovative team player
* Commitment to excellence and high standards
* Excellent written and verbal communication skills
* Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Language Skills:
Bilingual a plus!

Certificates, Licenses, Registrations:
PHR certification preferred