Hotels done differently. It's not a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates' pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities of where we operate.

The MC Hotel is part of Marriott's Autograph Collection, bringing an authentic experience to the heart of Montclair, New Jersey for the first time in decades. The 159 room, ground-up development opened in 2019. Complete with restaurant, rooftop bar featuring unparalleled views of Manhattan, and curated lobby market, The MC Hotel serves as a central hub for visitors and residents of Montclair, a city known for the arts and creativity.

The hotel is managed by Aparium Hotel Group founded in 2011 is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.

Your past experiences have led you to understand that there is an art + science to the how and what a hospitality operation professional is responsible for. You delight in the smiles you share and the positive experiences that you create. You feel comfortable when things get busy, and you must make smart, in-the-moment decisions, as it is just natural for you to do so. Above all, it is your mission to spread joy to all you encounter when ensuring kitchen is tight and spotless clean. You are energized through your own self-awareness to ensure we collectively collaborate to have the Front Desk experience one of a kind. This individual also oversees the night audit operation to ensure closing of the night is done properly and accurately.

* Train, cross-train, and retrain all front office personnel.

* Participate in the selection of front office personnel.

* Schedule the front office staff.

* Evaluate the job performance of each front office employee.

* Maintain working relationships and communicate with all departments.

* Maintain master key control.

* Verify that accurate room status information is maintained and properly communicated.

* Resolve guest issues and opportunities quickly, efficiently, and courteously

* Review and complete credit limit report.

* Work within the allocated budget for the front office.

* Receive information from the previous shift manger and pass on pertinent details to the oncoming manager.

* Check cashiers in and out and verify banks and deposits at the end of each shift.

* Enforce all cash-handling, check-cashing, and credit policies.

* Conduct regularly scheduled meetings of front office personnel.

* Uphold the hotel's commitment to hospitality.

* Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.

* Monitor all V.I.P. guests and requests.

* Perform special projects and other responsibilities as assigned.

* Consistent professional and positive attitude and actions when communicating with guests and associates.

* Associate degree or equivalent experience preferred.

* Two years of customer contact and supervisory experience in the hospitality industry.

* Ability to understand and provide friendly guest service.

* Ability to correctly process check-ins and check-outs, answer questions, and resolve guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations.

* Ability to compile facts/figures in a timely manner, identify and investigate issues, and resolve basic matters.

* Ability to operate a computer, calculator, phone and other office equipment.

* Attention to details with good organizational and efficient time management skills.

* Consistently professional attitude and behavior with effective listening and communication skills.

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