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Analytics, Performance, and Management (APM) is an executive data analytics and management support unit of 15+ full-time staff providing a variety of business intelligence services to help agency management improve internal processes, make better informed decisions, and help DOT deliver more efficient, effective, and equitable services.
Reporting directly to the Executive Deputy Commissioner, the Assistant Commissioner of Analytics, Performance, and Management will set goals, direct, and manage all aspects of the unit related to the five primary areas outlined below.
1) Data Analytics & Business Analysis
Comprises a variety of services including data centralization and automation,
application design, reporting and analytics, geospatial analysis and visualizations, predictive modeling, program evaluation, process improvement, and a host of ad hoc metrics and reporting support.
2) Performance Management Tracking & Evaluation
Regular collection, tracking, analysis, and reporting of the agency's ~70 KPIs for the Mayor's Management Report (MMR) and other metrics for City Hall executive reports. Liaise with City Hall representatives and other agencies to ensure metrics reflect the agency's strategic goals.
3) Equity Analyses
Provide equity assessment of select operational programs, MMR and internal program indicators, and the agency's annual workforce profile report.
4) DOT Public Data 311 Management
Management of workflows for ~60 DOT business units into the City's 311 Dynamics Customer Relationship Management system. Ensures DOT's public service information is accurately represented in the 311 public facing channels and workflows are correctly programmed. Further, work with agency operations to ensure every public dataset maintained is on the Open Data Portal.
5) Project Delivery
Monitor and improve the agency's project delivery efforts to achieve the maximum annual capital commitment rate. Develop and maintain project data collection and tracking systems to provide more efficient oversight. Ensure operational divisions and administrative support areas are appropriately utilizing project schedule by implementing project controls and reports.
The selected candidate will also serve as DOT's Chief Performance Officer responsible for ensuring the agency utilizes metrics, data analytics, and performance practices to improve efficiency, effectiveness, innovation, work processes, and employee development.
Preferred Skills:
- Strong familiarity of NYCDOT operations and administrative support functions
- Ability to collaborate, influence, and proactively facilitate strategic decisions at an executive level
- Proven experience leading and managing teams to deliver on multiple, complex, cross-functional projects
- Experienced in principles and practical application of performance improvement and project management methods and tools
- Process-oriented with a good grasp of requirements elicitation, and technical delivery/development processes.
- Experience implementing change management process across variety of functional business areas/units
- 8-10 Years of experience and master's degree
1. A baccalaureate degree from an accredited college and four years of satisfactory full-time responsible experience related to the duties described above, at least 18 months of which must have been in an administrative, managerial or executive capacity, or supervising personnel performing duties in one or more of the areas described above; or
2. Education and/or experience equivalent to "1" above. However, all candidates must have the 18 months of administrative, managerial, executive or supervisory experience described in "1" above.
- Strong familiarity of NYCDOT operations and administrative support functions - Ability to collaborate, influence, and proactively facilitate strategic decisions at an executive level - Proven experience leading and managing teams to deliver on multiple, complex, cross-functional projects - Experienced in principles and practical application of performance improvement and project management methods and tools - Process-oriented with a good grasp of requirements elicitation, and technical delivery/development processes. - Experience implementing change management process across variety of functional business areas/units - 8-10 Years of experience and master's degree
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.