Head of Solution Design, Americas
Newark, NJ 
Posted 5 days ago
Job Description

Job Title: Head of Solution Design, Americas

Job Location: New Jersey, Newark

We have an exciting opportunity for a Head of Solution Design, Americas in our Order Management Solutions (OMS) division at DHL Global Forwarding.

The Head of Solution Design, Americas will manage the business solutions functions which consists of Solution Design, Supply Chain Engineering, and Sales Support / Bid Management for Order Management Solutions (OMS). This position will be based at our Newark, NJ location and report into Vice President OMS Americas.

Job Responsibilities

  • Provide solutions to internal teams and external customers supporting OMS regional growth aspirations.
  • Participate in developing and presenting technical and operational solutions to OMS customers (prospects and existing) and providing training for internal stakeholders.
  • Collaborate with key OMS stakeholders (Business Solutions, Operations, Implementation) and other regional counterparts to develop new service offerings.
  • Provide overall strategic leadership and promote a spirit of teamwork.
  • Guide the implementation of new customers and new functionality for existing customers.
  • Allocate resources effectively to ensure excellence and motivate staff through effective leadership and career-pathing.
  • Provide coaching with the overall objective of constantly improving our regional processes in line with global goals.

Qualifications and Key Requirements

  • Demonstrated a high level of commitment, very dynamic.
  • Ability to engage and lead discussions.
  • Excellent understanding of Supply Chain Management, PO Management, 3PL / 4PL service types, finance, and processes
  • Recognized subject matter expert in E2E Purchase Order Management and Logistics
  • Knowledge of existing and emerging technologies, supply chain tools, processes, and practices
  • Commercially skilled and aware of the impact of functional decisions on the commercial viability of proposals
  • High level of critical thinking and ingenuity in bringing successful resolution to unusually complex and strategic issues
  • Ability to direct large, highly complex interdepartmental projects having strategic business importance
  • Preferred experience/competency in:
  • Cargo Wise 1, and/or other cloud-based Purchase Order Management systems
  • EDI and API
  • ERP/WMS/TMS System Support
  • Microsoft Office tools: Word, Excel, PowerPoint, Visio, etc.
  • Expert level knowledge in Infor Nexus
  • Assertive and able to influence others, team player, communication, presentation, and training skills.
  • Strong analytical skills combined with a systematic problem-solving approach.
  • Highly organized, with the ability to utilize project management tools and practices.


  • Bachelor's Degree or equivalent in a relevant business or technical subject.
  • Master's Degree or equivalent in a relevant business or technical subject is a plus.
  • Minimum 10+ years' experience in a relevant sector of the supply chain

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html




  • It means that when you partner with DHL Global Forwarding you're working with an ethical and socially responsible company.
  • We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.
  • And that's why external organizations have granted us different accolades for our people practices

Our Vision: The Logistics Company for the World

Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

About DHL Global Forwarding (DGF):

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.


Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
10+ years
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