HR/Payroll Shared Services Specialist - Job at Rutgers University in New Brunswick, NJ

HR/Payroll Shared Services Specialist

New Brunswick, NJ

Posted 18 days ago

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Job Description

Position Details

Position Information

Recruitment/Posting Title	HR/Payroll Shared Services Specialist
Posting Number	24TM0132
Department	UHR- OneSource Service Center
Overview	Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication's 2023 list. includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities. University Human Resources (UHR) supports the Rutgers mission as an institution of prominence, preeminent in research, teaching, service, and clinical care. We strive to provide the highest level of customer service in delivering a comprehensive network of programs, services, and expertise to attract, retain, and develop diverse and highly skilled top talent.
Posting Summary	Rutgers, The State University of New Jersey is seeking a HR/Payroll Shared Services Specialist for OneSource Faculty and Staff Service Center, a customer focused service organization that provides HR and Payroll services to employees across the university. Among the key duties of the position are the following: Serves as the first point of contact for customers contacting the service center and is responsible for working with UHR staff and knowledge management system to resolve a broad scope of inquiries related to HR and Payroll services. Leverages an innovative case management system for tracking requests and may transfer or escalate cases to other service center parties or RU entities for efficient issue resolution. Demonstrates effective issue resolution, ensuring high levels of customer satisfaction and operational efficiencies across service center operations.
Position Status
Hours Per Week	40
Daily Work Shift
Work Arrangement
FLSA	Nonexempt
Position Salary	$50,435
Payroll Designation	PeopleSoft
Terms of Appointment	Temporary Staff Appointment - Salaried 12 Month

Qualifications

Minimum Education and Experience	Bachelor's degree, preferably in human resources management, business or related field or an equivalent combination of education and experience.
Certifications/Licenses
Preferred Qualifications	1-2+ years of experience in a customer service focused role.
Required Knowledge, Skills, and Abilities	Customer service and issue resolution. Consistent call/service center operations. Case management system operations. Basic knowledge of general HR/Payroll practices, policies and procedures. Excellent customer service and communication skills. Excellent phone etiquette Ability to effectively address challenging situations related to customer issues/complaints. High energy and focus. Excellent interpersonal skills. Ability to apply sound judgment and discretion with sensitive information. Ability to operate successfully and multitask in a fast-paced environment. Problem solving and issue resolution across a broad scope of HR and Payroll topics. Ability to navigate and leverage knowledge and case management technology.
Equipment Utilized
Physical Demands and Work Environment
Special Conditions

Posting Details

Posting Open Date	04/11/2024
Posting Close Date
Open Until Filled	Yes
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	Cook (RU-New Brunswick)
City	New Brunswick
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address:

Job Summary

Company

Rutgers University

Start Date

As soon as possible

Employment Term and Type

Regular, Full Time

Required Education

Bachelor's Degree

Required Experience

1 to 2 years